How utility companies can deliver a better customer experience
Utility customers want to have their customer care issues resolved quickly and easily, but traditional automated systems like IVRs and DTMF limit customers to a specific path and can’t provide deep customer analytics or insights.
TXU Energy and Westar Energy had good self-service solutions, but they needed great ones. What they needed was a solution that could not only enhance customer experience but also increase self-service without increasing operating costs.
Listen to this on-demand webinar and hear leaders from TXU Energy and Westar Energy discuss their decision to switch to an Intelligent Virtual Assistant from Interactions, how they deployed the solution, and the benefits they’ve realized.