Role of AI and Speech in Customer Care


The Growing Role of AI and Speech in Customer Care

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Making your Customer Care More Effective

Artificial intelligence is quickly becoming a part of our everyday lives. Siri is in our pockets, and Alexa is in our offices. There is no doubt, AI is becoming an integral part of how we do business. This is especially true in customer care solutions, where speech technology has long been part of the equation but hasn’t always lived up to customer expectations. Find out how AI can help your customer care solutions become more efficient and effective.

Watch this on-demand webinar to learn what’s happening in AI today and where advances are impacting customer care, how to enable natural language understanding in your IVR and chat channel, how machines and humans work together to create the ultimate IVA and more.

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