Customer Service Leadership 2019

The focus of customer service has changed drastically in the past few years. Now, in this customer-centric era, companies are looking for ways to pivot their focus to make customer service more convenient, productive, and effective for customers. Technology and AI have both played key roles in bringing this focus to companies at scale. From its state-of-the-art Conversational AI and design achievements, to the ability to leverage customer feedback and empower service providers, learn how Interactions is differentiated as a leader in customer service in this Whitepaper by analyst firm Frost and Sullivan.