A leading gift-giving and floral retailer partnered with Interactions to deliver a fast, personalized customer experience across its 10+ brands. This collaboration provides millions of customers with efficient, human-like conversations that address common questions and order concerns.
It’s that time of year again — when customers are rushing left and right to their favorite retailers (in-store and online) to start or finish up holiday shopping. Black Friday, Cyber Monday, and the Holiday season are officially here — and while that can mean great things for businesses, it’s often a stressful and frustrating time of year for consumers.