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Interactions

eBook

How to Create Loyal Customers in Financial Services with AI

To create loyal customers in the Financial Services industry, you must make them feel valued. Learn how adopting an AI application can help achieve this at scale, while also driving down costs.

Whitepaper

Customer Service Leadership: Best Practices 2019

From its state-of-the-art technology and design achievements, to the ability to leverage customer feedback and empower service providers, learn how Interactions is differentiated as a leader in customer service and customer impact in this Whitepaper by analyst firm Frost and Sullivan.

Whitepaper

Customer Experience Preferences: Travel

When looking to implement a new customer-facing technology into your travel or hospitality business, it's important to know exactly what your customer do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.

Restaurant_AI

Infographic

Are you leaving money on the table? Impress your restaurant guests with Conversational AI

Common inefficiencies in your restaurant could be creating a bad experience for your guests, which can result in thousands of dollars in lost sales. View our infographic to see your guests' journey and how to ensure they stay on the perfect path.

Collections_IA

Whitepaper

Challenging Times Lead to Innovative Solutions in Debt Recovery

Accounts receivable management is facing challenges today, such as low unemployment rates, high wage rates, high contingency fees, and rising costs of compliance that need to be solved with innovative solutions. Mike Frost, Partner at Malone Frost Martin PLLC, discusses the in-depth issues that ARM is up against, as well as solutions that will keep the industry moving forward.

AI in Retail

Whitepaper

Customer Experience Preferences: Retail

Today's consumers are busier and more connected than ever before. And, businesses have the opportunity to make their lives easier by implementing technology and self-service options for customers who want to get things done efficiently and on their own time. But what do consumers actually want when it comes to technology, especially in regards to retail? We conducted a survey to find out. See the results here.

Webinar

Chatbot or IVA? Delighting your Customers with Conversational AI

Digital transformation is a top priority for contact centers. An Aberdeen research study on customer experience reveals that companies plan to more than double their adoption of digital tools that enable customers to address their issues through non-human employees.

Whitepaper

The ROI of Intelligent Virtual Assistants in Customer Experience Programs

You've probably heard about how IVAs can transform your customer experience, but what about your finances? Learn from the results of an Aberdeen survey to discover how using an IVA can not only create an exceptional experiences with your customers, but also drive revenue and decrease operational costs.

How to create a customer journey map

eBook

Customer Journey Map Personas

Understanding your customer- from their preferences and interests to their motivators and influences- can help you create business decisions that will drive results. If you're ready to complete a customer journey map, check out our sample personas that you can use to complete your map or as inspiration to create your own.

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