What is an Intelligent Virtual Assistant? Download our whitepaper for a crash course
Learn how Constant Contact drives digital transformation through streamlined and personalized customer service with our Conversational AI technology.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Download our ebook to learn how to build an effective customer care roadmap
Learn more about our collaboration with NVIDIA from our President, Cathal McCarthy.
We took a look at Opus Research’s 2022 survey results to see what makes a successful virtual agent and what the future holds for virtual agents according to firms that offer customers access to customer care and other services through bots.
In this eBook, you'll learn what high quality patient care looks like, how health systems can solve patient leakage, and the power of Conversational AI technology in the healthcare industry.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.
The past few years have seen technology, namely Conversational AI, advance to a place where many interactions, including those with complicated intent, can be handled by automation. However, because the model of the contact center has not shifted to fit this capability, the end result still falls short. Learn how a model that leads with technology can bring the most success to contact centers with Conversational AI in this eBook.
When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!
Cultivating conversational interactions is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
