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The past few years have seen technology, namely Conversational AI, advance to a place where many interactions, including those with complicated intent, can be handled by automation. However, because the model of the contact center has not shifted to fit this capability, the end result still falls short. Learn how a model that leads with technology can bring the most success to contact centers with Conversational AI in this eBook.
When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!
Cultivating conversational interactions is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.
Intelligent Virtual Assistant (IVA) for Travel and Hospitality delights each traveler from the start of the conversation journey to final resolution.
Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.
Intelligent Virtual Assistant (IVA) for Healthcare approaches each patient with empathy from the start of the conversation journey to final resolution.
