What is an Intelligent Virtual Assistant? Download our whitepaper for a crash course
Learn how ERC drives digital transformation with improved agent and customer experience with our Conversational AI technology.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Download our ebook to learn how to build an effective customer care roadmap
Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.
While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization.
Great technology doesn't always deliver a great solution. But how do we ensure it does? Learn how to approach Conversational AI with a solutions oriented approach in this eBook.
Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.
Intelligent Virtual Assistant (IVA) for Insurance approaches each customer with empathy from the start of the conversation journey to final resolution.
Watch this webinar to see how AI is impacting customer service strategies.
Be ready to meet your customers' expectations post-pandemic by incorporating these three best practices.
It's no question that Conversational AI gives businesses a competitive advantage, but there can be obstacles that prevent an implementation from happening or being successful. We’ve broken down the best practices to keep your company on the road to success in this eBook.
Implementing a Conversational AI solution with an experienced partner will deliver the most impactful results for your business. While a DIY solution provides advantages to smaller businesses without the resources or needs of a large enterprise, for truly transformational experiences at scale, businesses should look for proven managed service providers. Learn more in this eBook.
