As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. Learn key considerations when choosing the channel to kickstart your digital transformation and more in this webinar.
While Conversational AI can improve CX communications, truly transformational CX requires organizations to take a wholistic approach to Conversational AI. What exactly is a wholistic approach to conversational AI, and how do organizations get there? Learn more by downloading our Whitepaper.
ERC is an agile, technology-driven company that provides business process outsourcing (BPO) that is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce. They deployed Interactions Virtual Collection Agent to improve agent productivity while increasing collections and they saw a 60% reduction in wrong numbers handled by agents.
Contact center agents are often the only connection that customers have with your brand and therefore can have a a direct impact on your brand perception, loyalty, and even your bottom line. Thus improving agent experience can only make your customer experience better. Find out how Conversational AI technology helps alleviate common pain points resulting in happier and more productive agents.