Consumers want more control, and more convenience when contacting customer service. A self-service is ideal but only if it actually works. Watch this Webinar with leading market intelligence firm Tractica to learn how AI-driven virtual digital assistants (VDAs) are beginning to address these challenges for CSPs.
Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.
When it comes to AI, it’s important to recognize that it’s not all created equal. There are a lot of solutions that claim to offer ‘conversational artificial intelligence,’ but exactly is conversational AI and who should be involved in it's implementation?