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Interactions

2020 AI Trends

Blog

3 Predictions for Customer Experience Trends in 2020

Our experts make their predictions for what the Customer Experience and Conversational AI landscape will look like in 2020.

2019 Year in Review CX & AI

Blog

2019 in Review: Conversational AI and Customer Experience Trends

Take a look back at 2019 (and the entire decade) in regards to Conversational AI technology and Customer Experience. Learn from our experts about the trends that have lead us to where we are today.

Customer Loyalty eBook

eBook

The Customer Loyalty Toolkit: How conversational AI can help create a seamless customer experience

Across all industries, the idea of keeping a customer loyal is becoming more and more elusive as competition increases. However, businesses who capitalize on a seamless and effortless customer experience are seeing the benefits. In this eBook, learn what is stopping customers from being as loyal as they once were, and the best practices to keep customers loyal moving forward.

Conversational AI for Digital First World

eBook

Conversational AI for the Digital First World

It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.

Complete guide to Voice of the Customer (VoC) Program

Whitepaper

A complete guide to Voice of the Customer (VoC) Program

A Voice of the Customer (VoC) Program is a research method that studies customer experience. Learn about how to implement a VoC program and how it can help customer experience.

Interactions Celebrates 15 Years Banner

Blog

Interactions Celebrates 15 Years

Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.

The Perfect Storm

Webinar

The Perfect Storm - Four Major Challenges in the Debt Recovery Space Today

Watch this webinar to learn the depth of challenges that collection agencies face, what should be done to overcome them, and get an update on the first-ever deployment of a Virtual Collections Agent.

Interactions Brings Conversational AI to Food Services

eBook

Interactions brings Conversational AI to Food Services

Hear an in-depth analysis of our Guest Experience Platform (GXP) from Analyst Shelia McGee-Smith from McGee-Smith Analytics. The report also includes a business case study featuring Pizza Pizza and its success with GXP.

Implementing Next Gen Customer Care: Where to Begin

eBook

Implementing Next Gen Customer Care: Where to Begin

When building the ideal customer experience, it's important to create cohesive, convenient, and productive customer conversations. Technology is no doubt at the forefront of delivering these qualities in every interaction at scale. So how do you go about implementing this next gen customer care? Read our eBook to find out.

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