We took a look at Opus Research’s 2022 survey results to see what makes a successful virtual agent and what the future holds for virtual agents according to firms that offer customers access to customer care and other services through bots.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.
The past few years have seen technology, namely Conversational AI, advance to a place where many interactions, including those with complicated intent, can be handled by automation. However, because the model of the contact center has not shifted to fit this capability, the end result still falls short. Learn how a model that leads with technology can bring the most success to contact centers with Conversational AI in this eBook.
The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.