What is an Intelligent Virtual Assistant? Download our whitepaper for a crash course
Learn how Constant Contact drives digital transformation through streamlined and personalized customer service with our Conversational AI technology.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Download our ebook to learn how to build an effective customer care roadmap
We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
Intelligent Virtual Assistant (IVA) for Travel and Hospitality delights each traveler from the start of the conversation journey to final resolution.
Intelligent Virtual Assistant (IVA) for Healthcare approaches each patient with empathy from the start of the conversation journey to final resolution.
Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.
Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.
While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization.
Great technology doesn't always deliver a great solution. But how do we ensure it does? Learn how to approach Conversational AI with a solutions oriented approach in this eBook.
Understanding how financial institutions and banks can utilize digital technologies to transform the customer experience
Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.
