Avatar

About the Author

Interactions

Does Your Automation Pass the Consumer Test?

eBook

Does you automation pass the consumer test?

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Intelligent Virtual Assistants 101

Whitepaper

Intelligent Virtual Assistants 101

It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated. Learn how an IVA improves the customer experience.

DX Webinar

Webinar

Digital Transformation: Not if, but When

A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. Learn key considerations when choosing the channel to kickstart your digital transformation and more in this webinar.

Exec Guide to Insurance IVAs

eBook

An Executive Guide to IVAs for Insurance

The insurance industry is seeing a shift from traditional methods towards using technology to elevate customer experience and operational efficiencies. Learn how an IVA can enable this digital transformation in our eBook.

Transformational CX Conversational AI

Whitepaper

Transformational CX requires wholistic conversational AI

While Conversational AI can improve CX communications, truly transformational CX requires organizations to take a wholistic approach to Conversational AI. What exactly is a wholistic approach to conversational AI, and how do organizations get there? Learn more by downloading our Whitepaper.

AI Collections ARM

eBook

Conversational AI: Everything the Collections Industry Needs to Know

The collections industry is facing many challenges and is ready for disruption. Conversational AI is a proven solution for collections agencies to increase recovery and reduce OPEX. Learn more in our eBook.

ERC Case Study

Case Study

ERC saw a 60% reduction in wrong numbers handled by Agents, increasing productivity

ERC is an agile, technology-driven company that provides business process outsourcing (BPO) that is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce. They deployed Interactions Virtual Collection Agent to improve agent productivity while increasing collections and they saw a 60% reduction in wrong numbers handled by agents.

When the lights go out, CX can still shine

eBook

When the Lights go out, Customer Experience can Still Shine

In this eBook, learn how Utility providers can utilize Conversational AI technology to maintain customer experience excellence even during high volume spikes from outages, natural disasters, or crises.

Improve Agent Experience with Conversational AI

eBook

How to Improve Agent Experience with Conversational AI

Contact center agents are often the only connection that customers have with your brand and therefore can have a a direct impact on your brand perception, loyalty, and even your bottom line. Thus improving agent experience can only make your customer experience better. Find out how Conversational AI technology helps alleviate common pain points resulting in happier and more productive agents.

Want to learn more? Let’s talk.

Request a Demo
Contact Sales