Change Management: Redefining Agent Experience in the world of Conversational AI

While there is a lot of fear around AI taking contact center jobs, more companies are now realizing that introducing automated technologies that work with agents is actually improving agent productivity and satisfaction, not replacing their jobs. And with better-performing agents and more customers able to be served with a virtual agent, customer experience is drastically improving as well. Learn more about how Conversational AI is reshaping agent experience and how you can help get your employees on board with the change in this whitepaper.