With more and more contact centers utilizing WFH or hybrid models for their agents, a clean desk policy may be in place, but no one is there to enforce it. Agents often do their best to maintain a clean desk at home, but based on PCI compliance rules, it’s not enough. As a result, your business is at risk of falling out of PCI compliance in the post-COVID call center environment of hybrid workforces, high attrition, labor shortages, and control challenges. Simultaneously, your agent population is at risk of having bad actors, and your customer’s data risks being compromised. Find out more about how AI technology can help you protect your customers, agents, and your contact center.