Analyzing the Future of Customer Care

Customer care has rapidly evolved in recent years, and its importance can’t be overstated. In today’s digital age, customers expect brands to offer customer care whenever they want, wherever they want and on the channel of their choice. In fact, 86% of respondents in an Interactions survey claimed they have stopped purchasing from a brand because of a bad customer service experience.

To further test our results, we collected thoughts and insights on customer care from different analysts and thought leaders across the industry.