Customer Journey Mapping

eBook

Customer Journey Mapping in the New Normal

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Keep Pace with Changing Consumer Behavior

Consumer behavior is changing like never before. As we enter the new normal, it’s important for businesses to account for this period of rapid changes to customer preferences by adjusting their customer experience methods to meet customers where they are. Customer journey mapping has traditionally been a successful way to  approach these changes. In this eBook, discover how to use customer journey mapping to this new era by identifying customer pain points and adapting long-term and short-term customer experience strategies.

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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.