CX and the Consumer


CX and The Consumer: Pitfalls and Possibilities

Download the Research

Companies are struggling to build long-lasting connections with their customers.

To understand the state of CX in 2023, Interactions surveyed 1,000 U.S. consumers. The report, CX and the Consumer: Pitfalls and Possibilities, reveals where customer service currently falls short and how companies can course-correct. The survey respondents provide a positive and actionable roadmap for companies to improve the situation. It starts with delivering better, more personalized experiences.

Yes! I want the Research


About the Author