To understand the state of CX in 2023, Interactions surveyed 1,000 U.S. consumers. The 2023 report, CX and the Consumer: Pitfalls and Possibilities, reveals where customer service currently falls short and how companies can course-correct. The survey respondents provide a positive and actionable roadmap for companies to improve the situation. It starts with delivering better, more personalized experiences.
The survey results show how crucial it is for organizations to address customer service shortcomings and explore opportunities for improvement.