ARM Trends Survey

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Accelerate Digital Transformation with Conversational AI: Key Takeaways for the Collections Industry

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How can Conversational AI accelerate digital transformation in the collections space?

Conversational AI applications are becoming an increasingly popular way for collections and recovery units to automate their collections efforts. Early adopters are already seeing results from these types of investments including improved customer and agent experience, increased payment and debt recovery, reduced operational costs, and improved compliance and security. Interactions recently partnered with AccountsRecovery.net to take a closer look at current trends across the industry including channels most used, pain points faced, and main concerns for the next 1-2 years. The results prove that there is a huge opportunity for the collections industry to use automation via Conversational AI to accelerate digital transformation that can lead to more productivity.

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