DIY vs. Managed Service: Choosing the Right Approach for AI Implementation

With a greater focus on customer experience in recent years, all businesses have begun to look toward advanced automated systems, such as virtual assistants, in order to deliver high-quality customer service at scale. This also means that there has been a drastic increase in the number of virtual assistant solutions available, usually falling in the category of a DIY solution or a Managed Service. Although the traditional build vs. buy scenario has been around for years, implementing an advanced technology such as Conversational AI into a business’s existing infrastructure, and designing it in a way that delivers positive experiences every time, introduces a new set of challenges. Learn about the pros and cons of each of these solutions and which is right for your business in our Whitepaper.