Interactions Paces Ahead with Adaptive Understanding

How Interactions Adaptive Understand works, written by Brent Kelly, president and principal analyst at KelCor,Inc. Interactions developed and commercialized a patented and branded technique called Adaptive Understanding, which blends Conversational AI with human understanding in real-time to deliver truly conversational experiences across all voice- and text-based customer care channels. Interactions impressive IVA solution is designed to rapidly deliver productive and efficient automated customer engagement.