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Interactions Paces Ahead with Adaptive Understanding

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AI and Humans in Perfect Harmony

How Interactions Adaptive Understand works, written by Brent Kelly, president and principal analyst at KelCor,Inc. Interactions developed and commercialized a patented and branded technique called Adaptive Understanding, which blends Conversational AI with human understanding in real-time to deliver truly conversational experiences across all voice- and text-based customer care channels. Interactions impressive IVA solution is designed to rapidly deliver productive and efficient automated customer engagement.

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