Helping transform the way leading companies and their customers communicate.
Learn about Interactions speech and natural language technology

Simply Better Customer Care

What we do
We turn frustrating customer care experiences into productive conversations.
How we do it
We build conversational self-service solutions for customer care based on our patented Adaptive Understanding™ Technology.
What you get
You’ll get a hosted customer care solution that dramatically reduces cost and delivers a truly amazing customer experience.
Why we do it
We believe every conversation is an opportunity to engage and delight customers. So we’re revolutionizing the way customer care is delivered.
Over 2 billion transactions and growing...
Leading companies are building great relationships with Interactions solutions
positive consumer
Now that's worth
talking about.
Providing superior services
while saving cost is possible.
TXU Energy introduced Interactions Virtual Assistant solutions and created one customer care platform that has improved customer experience and reduced cost while driving key business results.
Resources and Media
Combining Artificial Intelligence with Human Intelligence

October 5, 2016 Artificial Intelligence (AI) is currently one of the most talked…

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The State of Automated Customer Care – According to Industry Leaders

September 27, 2016 Interactions recently hosted an interactive discussion on the…

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Are You Measuring the Right Contact Center Metrics?

AUGUST 18, 2016 Traditional contact center measurements – such as Speed to…

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Frost and Sullivan: Customer Contact, West

Customer engagement is the next wave of innovation and the contact center is per…

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