Arise is the pioneer of on-demand customer management and business process outsourcing. Arise’s powerful cloud-based platform and virtual nationwide network of brand ambassadors are built to scale, and provide a superior customer experience for innovative enterprises from startups to Fortune 500 companies.
For more information, visit www.arise.com
Assist is a customer experience service provider specializing in managing omnichannel interactions between enterprises and their customers. With more than 450 employees and blue chip clients in ten countries, today they can offer a unique combination of UX design, artificial intelligence-enabled solutions and multichannel operations.
For more information, visit www.assist.it
Core Practice measures success through the cost savings they achieve for their clients, with typical annual returns in excess of 500%. Their unique approach can augment the already powerful financial and operational models used by private equity firms to realize the maximum return from their investments.
For more information, visit www.corepractice.com
Genesys empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, they have put the customer at the center of all they do. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises.
For more information, visit www.genesys.com
For decades, MAXIMUS Federal has helped federal agencies run large, complex programs by leveraging the right people, process and technology to deliver a full life cycle of services for mission success. MAXIMUS Federal delivers a wide range of business operations services and technology solutions to meet evolving citizen and agency requirements.
For more information, visit www.MAXIMUS.com
RelateCare is a healthcare consultancy and outsourcing organization providing technical expertise in healthcare contact center operations and management, and clinical expertise in the design and implementation of telehealth and clinical calling programs. They provide the knowledge and support necessary to increase patient access, reduce readmissions, and create a patient-centric healthcare experience.
For more information, visit www.relatecare.com
Established in 1990, the Rigney Dolphin group specializes in business process outsourcing, a complete range of outsourced multichannel customer contact services, CRM WFM and quality control consulting, connected health services, recruitment and in-source services.
For more information, visit www.rigneydolphin.ie
SYNQ3 Restaurant Solutions (SRS) has been helping restaurants increase average check, improve up-sell, enhance order processing, and provide better customer service both on the phone and on location (through omnichannel digital transformation solutions) for over a decade. SYNQ3’s programs deepen and enhance the customer relationship to dramatically improve the scope of the guest experience.
For more information, visit www.synq3.com
“Partnering with Interactions leverages both companies deep expertise in delivering enhanced and efficient customer service solutions to bring Intelligent Virtual Assistants to the federal market.”
– Tom Romeo, president and general manager of MAXIMUS Federal