We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.
At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
We’ve been expanding what’s possible in customer sales, service and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time.
And amazing conversations.
We harness our creativity in technology to create solutions that make a real difference in people’s lives.
We do whatever it takes to make sure our clients are satisfied and that we have delivered on our promises to them.
We believe that every conversation is an opportunity to deliver value and make a difference.
We’re committed to improving customer care for everyone. And we’re a group of people who really love what we do.
Only Interactions uses a blend of AI and human understanding that enables your customers to talk or type in their own words to easily get things done.
Under any conditions, no matter how complex.
World renowned engineers apply and develop the latest in AI, machine learning, natural language understanding, and speech recognition technologies.
Interactions Intelligent Virtual Assistants can handle it all, from simple inquiries to highly complex transactions that traditionally required agent assistance.
Customer interactions annually, delivering millions in savings while improving customer satisfaction.
Positive online perception building customer relationships that last and grow.
Delivering great customer care is our business. We're proud that our clients are regularly recognized as leaders in customer experience.
Clients are recognized by Forbes, J.D. Power, and others as leaders in NPS and CSAT.
Our clients see an average 10-20% increase in CSAT.
Your customers need to reach you when, where and how they want. We provide a consistent, efficient experience on any channel.
6 customer care channels and growing and 4 ways to communicate — talking, texting, typing, swiping.
“Providing superior customer service is our top priority at Salt River Project. Working with Interactions enabled us to develop a best-in-class, flexible and conversational automated care solution that has had a transformative effect on the way we interact with our customer.”
– Renée Castillo, Sr. Director, Customer Strategy Integration at Salt River Project