Making Moments that Matter

Hello, We’re Interactions 🚀

We’re a team of CX innovators that transform customer support into effortless and craveable experiences. We do it for the world’s leading brands.

Our Secret Sauce Is Our People

Mission

Make every interaction effortless

Vision

Interactions creates amazing customer experiences by advancing AI technology that understands and engages on a human level

Passionate about CX Plus

Plus

Obsessed with Customer Success Plus

Plus

Respect Each Other Plus

Plus

Embrace Disruption Plus

Plus

Do What We Say Plus

Plus

Create Opportunity Plus

Plus

Our Story:
A Passion for People

Founded in 2004 and headquartered near the world’s greatest city, Boston, MA, we’re a remote-first company with a global workforce committed to delivering extraordinary customer experiences.

We enable leading brands to have millions of productive conversations with their busy customers.

Every day, we make people’s customer experiences effortless, no matter if they’re talking, tapping, typing or swiping with a brand.
Along the way, we create millions of happier, more loyal customers and save our clients millions of dollars annually.

Bringing values to life with a team-first culture

We believe in teamwork. We believe in rewarding hard work. 98% of employees are happy with their benefits.

Healthcare

95th

Rated in the percentile

Our medical plans are top rated in our industry and out-of-pocket expenses are nearly fully funded.

Remote Flexibility

28

U.S. states and India represented

Our employees have the freedom to enjoy the flexibility and work where they’re most productive.

Time Off

35+

Days of vacation

We offer generous vacation and personal time off including 5 weeks of PTO and 10 paid holidays.

Extended Leave

20%

of top US employers

All new parents—whether by birth, adoption, or foster —are offered paid parental leave.

It doesn’t stop there. These customers reimagined what’s possible.

By partnering with Interactions, SRP developed a conversational IVA solution that increased customer satisfaction, reduced dependence on costly seasonal live agents and improved self-service rates to 35%.

SRP doubles self-service rates

“I am fortunate enough to work with Interactions. Ultimately what we want to solve for is cost, then you see what Interactions does, it's a no-brainer.”

CX Leader Fortune 500 Retail brand

“I am fortunate enough to work with Interactions. Ultimately what we want to solve for is cost, then you see what Interactions does, it's a no-brainer.”

CX Leader Fortune 500 Retail brand

With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on average handle time and improve self-service transactions.

Westar Energy sees 80% customer satisfaction

By automating key transactions like payments and outage notifications, these utilities have streamlined operations and elevated customer satisfaction, delivering a 50% reduction in start call transactions and a 95% success rate for payments.

Vistra Energy & Evergy enhance CX automation

GoDaddy was searching for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. By partnering with Interactions, they are finding happier customers, more efficient agent time, and rich valid feedback from agents.

GoDaddy balances humans & AI

Meet
Our Leaders

Our leaders are passionate about many things – business success, team culture, and above all else, great customer engagements.

We give a damn.
Lots of damns.

2024
2023

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