Request demo
Request demo
Insights

Gartner® Report: The Future of CX Is Here—and It’s Agentic

Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support

How to Deploy Agentic AI Where It Matters Most

We believe this Gartner® report outlines what sets effective AI apart, and why not all automation delivers real results. You'll learn how to identify the right use cases, why starting with a pilot leads to smarter scaling, and how AI Agents are redefining what great customer service looks like.
Download the Report

What’s inside

We feel this report outlines how to scale AI Agents wisely, from pilot to production, without overspending or overpromising.
Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support Figure 1
Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support Figure 2
Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support Figure 3
Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support Figure 4

Yes! I want the report!

Gartner, Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support, Pri Rathnayake, 29 April 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Interactions.