We’re changing the way companies communicatee
Making every interaction effortless
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We are Interactions
Everything we do is uniquely human
Our company is more than a manifesto–we bring our values to life through action by offering best in class benefits.
Did you know we rank in the 97th percentile of employee benefits?
We do what we say The results prove it
See more highlightsIt doesn’t stop there. These customers reimagined what’s possible
“I am fortunate enough to work with Interactions. Ultimately what we want to solve for is cost, then you see what Interactions does, it's a no-brainer.”
CX Leader Fortune 500 Retail brand
Not only do we deliver exceptional customer experiences, our team feels it, too
Join a company recognized for its commitment to employee satisfaction and professional growth. With awards from Comparably and other industry leaders, our workplace culture is one of the best in the business.
Best Place to Work in Four Categories
Comparably Award 2023
Best CEOs for
Diversity
Comparably Award 2023
Best Places
to Work
Built In Boston 2022
We’re led by exceptional leaders committed to creating craveable experiences
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2024 Differentiated Platform, Conversational AI Solutions
2023 Notable Global Conversational AI Platform Provider
2023 Leader, Omnichannel Enterprise Intelligent Assistants
Our Commitments
Certainty of Excellence
Certainty of Savings
Certainty of Success
From Annoying Containment to Rich, Satisfying Engagement
HelloX turns your customer support into the best part of your business
Technology that Solves Real Issues for Real People
Our uniquely human approach is a sophisticated blend of Predictive AI, Generative AI (GAI) and human intelligence that delivers unparalleled human understanding and connection to your customers.
Predictive AI
Customized for your customers, our speech and language technology and LLMs can handle any conversation on any channel and grow more intelligent over time.
Years of applied research in ML and deep neural networks delivers quick and accurate resolutions for your customers. +130 patents and a unified technology suite for Automatic Speech Recognition (ASR), Natural Language Processing (NLP) and Dialog Management.
Generative AI
We use Generative AI and LLMs to dynamically generate content appropriate for unstructured tasks. We use end-to-end transformer-based models leveraging first party data and Open Source AI.
Years of applied research in ML and deep neural networks delivers quick and accurate resolutions for your customers. +130 patents and a unified technology suite for Automatic Speech Recognition (ASR), Natural Language Processing (NLP) and Dialog Management.
Human-in-the-Loop
Our unique Human Assisted Understanding (HAU) involves invisible human support if a technology needs a brief hand to keep a conversation moving toward resolution.
Years of applied research in ML and deep neural networks delivers quick and accurate resolutions for your customers. +130 patents and a unified technology suite for Automatic Speech Recognition (ASR), Natural Language Processing (NLP) and Dialog Management.