SRP doubles self-service rates
By partnering with Interactions, SRP developed a Conversational IVA solution that increased customer satisfaction, reduced dependence on costly seasonal live agents and improved self-service rates to 35%.
Fortune 50 streamlines client experiences
A Fortune 50 financial services company sought to streamline digital client experiences by handling tens of thousands of cardholder inquiries. They chose Interactions, enabling clients to resolve issues and find answers through human-like conversations.
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Vistra Energy & Evergy enhance CX automation
By automating key transactions like payments and outage notifications, these utilities have streamlined operations and elevated customer satisfaction, delivering a 50% reduction in start call transactions and a 95% success rate for payments.
Gift-giving retailer delivers unmatched CX
A leading gift-giving and floral retailer partnered with Interactions to deliver a fast, personalized customer experience across its 10+ brands. This collaboration provides millions of customers with efficient, human-like conversations that address common questions and order concerns.
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Telco improves CX & reduces costs
A major U.S. telecommunications company saved $10.8 million YTD, improved self-service rates to 69%, and exceeded their goal of reducing operating costs by $7 million.
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GoDaddy balances humans & AI
GoDaddy wanted to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. By partnering with Interactions, they are finding happier customers, more efficient agent time, and rich valid feedback from agents.
Top athletic brand delivers premium CX
The shoe and apparel giant stepped up their game. Prioritizing customer experience, the company upgraded from a basic IVR to a digital agent whose quality and persona embodies their brand.
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Telco reduces misroutes & improves security
A leading telecommunications company implemented an IVA, achieving a 98.90% intent capture rate. Real-time redaction software enhanced security, PCI compliance, and agent performance.
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