We’ve been leading the way in spoken language technology and Conversational AI for more than four decades, and we’re not done yet.

Our research areas

We conduct research with our clients in mind. Learn more about each of the areas we focus on.

Authentication Icon

Acoustic Attributes

We conduct research into acoustic attributes to improve accuracy of authentication through voice biometrics technology, and decipher emotion and tone of the user for greater intent understanding.

ASR White Icon

Automatic Speech Recognition

Our customized Automatic Speech Recognition technology, including speech analytics, redactions, and real-time recognition, is built in-house and its models are constantly optimized.

Conversational AI Icon

Dialog/Conversational AI

At the core of our Dialog and Conversational AI research is an adaptive capability to recognize user intent through the combination of Conversational AI technologies with human intelligence at real time, allowing customers to speak naturally.

Human Assisted Icon

Human-Assisted AI

We were the first to use human-assisted AI, and the only to do it in real-time. We conduct research to further optimize human expertise to guide our technology without the knowledge of the user.

Machine Learning Icon

Machine Learning/Deep Neural Networks

Our processing includes proprietary Machine Learning capabilities, including deep neural network (DNN), support vector machine (SVM), MaxEnt, reinforcement learning, sequence learning, and more. The appropriate ML algorithm is used based on the data and task at hand to constantly improve AI models while reducing the number of utterances going to human assisted understanding.

Omnichannel Icon

Multi-modal Interactions

Our Multi-modal Interactions synthesizes information from multiple channels to fuse into a rich information source and interpret caller intent in a specific context. The result is a seamless, predictive omnichannel experience for customers.

Natural Language Processing Icon

Natural Language Processing

We have set the standard with the rich history of our Natural Language Processing technology to facilitate the most accurate interpretation of our client’s customer’s intent. The technology is language agnostic and can be adapted to multiple domains with minimal supervised data.

Convenient Authentication with Voice Biometrics

Voice Biometrics

Our Voice Biometric technology improves user experience by allowing active and passive authentication through I-vectors, X-vectors, and audio embedding features.

Our team

Behind every impressive technology stack is an even more impressive team. Our world-class research team creates technology that billions of people have interacted with. See what they’re up to.

Meet the Team

Ready to join us?