Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
Latest

Every Conversation is a Contract

Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.
Susan Hura October 21, 2021 | 6 min read
Successful CX Conversation

What makes a successful CX conversation?

Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.
Megan Haas October 15, 2021 | 5 min read
5 Things About Customer Service Today

5 Complaints about Today’s Customer Service (and how Conversational AI can help)

Hear what consumers really think about today's customer service and tips on how Conversational AI can help!
Kate O'Connell October 7, 2021 | 5 min read
Patient-centric channel deployment

How to Create a Patient-centric channel deployment

Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.
Nora Flynn September 30, 2021 | 3 min read
Collections Post Pandemic Relief

The Consequences for Collections Post Pandemic Relief

How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.
Phil Fougere September 23, 2021 | 4 min read
Omnichannel is Non-negotiable

Omnichannel is Non-negotiable

The new dawn of CX requires not just voice or text, but both options working in harmony together. Learn how brands can deploy a cohesive channel strategy in this blog.
McCall Peltier September 16, 2021 | 4 min read
Companies Embrace Digital

4 simple ways companies have embraced digital to increase customer satisfaction

What does digital transformation really mean? In this blog, explore 4 familiar examples of how different industries have embraced digital transformations to help understand the concept.
Jak Katterfield September 9, 2021 | 4 min read
Conversational AI and Banking

Conversational AI and Banking

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
Megan Haas September 2, 2021 | 4 min read
Keys to customer loyalty

The key to building customer loyalty? Conversation

When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.
Megan Haas August 26, 2021 | 5 min read
Top 6 things you need to know about CX

The top 6 things you need to know about CX

Read our short compilation of blogs to quickly catch up on the key topics in CX today!
Kate O'Connell August 19, 2021 | 4 min read
Digital Transformation for Insurers

Customer-Centric Digital Transformation for Insurers

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 
McCall Peltier August 12, 2021 | 5 min read
Common Band-aids for CX

Common Band-aids for CX (and why they don’t hold up)

From upbeat on hold music to redirecting customers to the website, companies are trying to find ways to make waiting on hold more enjoyable. But is it really working?
Megan Haas August 5, 2021 | 4 min read

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