May 15, 2019
Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.
April 24, 2019
The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.
April 17, 2019
The way we communicate with brands is changing. As we shift to focus more on the customer experience, companies must also shift the way that they measure success, especially in contact centers.