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Phil Fougere
Phil Fougere  |  Industry

4 best practices for maintaining high-quality service during outages

February 25, 2021 You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
Ryan Price
Ryan Price  |  Technology

Classifying Spoken Utterances Without a Dictionary

February 18, 2021 Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.
Kate O'Connell
Kate O'Connell  |  Customer Experience

5 Ways to Make Your Customers Fall in Love with Your Brand

February 11, 2021 Are your customer's feeling the love? Show your customers that you care by incorporating these 5 relationship-building best practices into your customer experience strategy.
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Megan Haas  |  Customer Experience

How should businesses balance their digital investments post-pandemic?

February 4, 2021 Businesses will never go back to how they once operated before the pandemic, but will instead have to emerge in this new dual world, where some people are still maintaining the majority of their tasks digitally while others flock back to stores and human contact. Learn how businesses can prepare for supporting both digital and in-person volume in this blog.
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Megan Haas  |  Customer Experience

How to Spark Joy on the Customer Journey through Digital Transformation

January 28, 2021 Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog

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