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Megan Haas  |  Customer Experience

A Guide to Customer Service in the Customer Experience Era

March 20, 2019 In the customer experience era, tailor your customer service to match the preferences of your customers with a Conversational AI solution.
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Megan Haas  |  Customer Experience

3 Reasons Why Marketing is Important to Your Customer Care

March 13, 2019 Although traditionally they may seem unrelated, marketing and your customer care strategy actually have a lot in common-- the biggest thing being your customers. As a marketer it’s important to be involved in every part of your customer’s experience with a brand, as any point of contact can have a major impact on future revenue and customer retention.
Lauren Famiglietti
Lauren Famiglietti  |  Intelligent Virtual Assistant

5 Ways Conversational AI Can Help Your Restaurant

March 6, 2019 Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can  let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.
Jim Freeze
Jim Freeze  |  Virtual Assistants

Why the Human Touch is Crucial to AI-Powered Virtual Assistants

February 27, 2019 We’ve talked in length about the reputation AI tends to have - overpowering and sometimes downright creepy. But, what’s not talked about enough is the fact that the importance of humans thrown into the mix can’t be understated. Without humans, every word uttered or typed has a certain emptiness to it, seeming – for lack of a better word – robotic.
Lauren Famiglietti
Lauren Famiglietti  |  Virtual Assistants

The Truth Behind Why Chatbots are Failing Customers

February 20, 2019 While the chatbot may be having its 15 minutes of fame, they’re definitely not as efficient as they’re hyped up to be. We’ve rounded up the top 3 takeaways from Forrester's newest findings.

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