Interactions Blog

Navigating the IVA Landscape with Opus Research & Interactions: A Conversational Recap

From making sure your customers are who they say they are, to ensuring you get a solid ROI, balancing automation with satisfaction, and Generative AI, Joe Kuhn, Solutions Architect at Interactions, has you covered. he covered it all. If you’re navigating the IVA landscape, keep these pointers in mind – and maybe keep Joe on speed dial!
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Lindsey Andrews May 21, 2024 | 4 min read
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Crafting Craveable Customer Experiences: Reinforcing the magic of advanced AI technology & unparalleled human understanding with Interactions LLC

Crafting Craveable Customer Experiences

In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations. At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers.
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Lindsey Andrews May 15, 2024 | 5 min read
From Data to Delight: Interactions Success in Customer Service Beyond Numbers

From Data to Delight: Interactions Success in Customer Service Beyond Numbers

Navigating AI may seem daunting at times, it’s what we do with AI that counts. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence. Interactions continues to set the standard for excellence.
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Lindsey Andrews May 6, 2024 | 5 min read
Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

In today’s busy, crowded world, good experiences drive loyalty. And with an endless variety of choices and never enough time, consumers will quickly move on if a business doesn’t provide frictionless, memorable, respectful, and — above all — human-centered customer service experiences.
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Lindsey Andrews April 26, 2024 | 5 min read

Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
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Lindsey Andrews April 19, 2024 | 4 min read
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
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Lindsey Andrews April 8, 2024 | 6 min read
Quick Wins or Slow Burners: The Pursuit of CX Excellence

Quick Wins or Slow Burners: The Pursuit of CX Excellence

Is it possible to navigate the strategic crossroads between pursuing quick wins and aiming for game-changing nirvana in CX?
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Lindsey Andrews March 28, 2024 | 5 min read
Conversational AI Cliffs Notes

Conversational AI in CX: The Cliffs Notes Edition

Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
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Interactions February 22, 2024 | 7 min read

Q&A with Vistra Energy and Evergy

Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
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Interactions September 19, 2023 | 5 min read

Interactions IVA: taking the dread out of contacting customer service

Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
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Interactions September 8, 2023 | 8 min read
Harness Power

Harnessing the Power of CX Technology and Human Interaction in Customer Service

To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
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Interactions June 29, 2023 | 2 min read
4 Strategies

4 Strategies for Cultivating a Customer-centric Culture in Your Organization

Here are four practical strategies to help your organization to cultivate a customer-centric culture. Build a customer-centric culture today!
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Interactions June 22, 2023 | 2 min read
CX Today

The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction

Most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. Click to learn more!
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Interactions June 15, 2023 | 2 min read

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