Interactions Blog

Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
Lindsey Andrews April 19, 2024 | 4 min read
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
Lindsey Andrews April 16, 2024 | 6 min read
Conversational AI Cliffs Notes

Conversational AI in CX: The Cliffs Notes Edition

Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
Interactions March 28, 2024 | 7 min read

Q&A with Vistra Energy and Evergy

Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
Interactions September 19, 2023 | 5 min read

Interactions IVA: taking the dread out of contacting customer service

Customer service tools have advanced in recent years, and AI personal assistants are accelerating the change. Click to learn more!
Interactions September 8, 2023 | 8 min read
Harness Power

Harnessing the Power of CX Technology and Human Interaction in Customer Service

To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
Interactions June 29, 2023 | 2 min read
4 Strategies

4 Strategies for Cultivating a Customer-centric Culture in Your Organization

Here are four practical strategies to help your organization to cultivate a customer-centric culture. Build a customer-centric culture today!
Interactions June 22, 2023 | 2 min read
CX Today

The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction

Most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. Click to learn more!
Interactions June 15, 2023 | 2 min read
Unlocking Untapped Potential

Unlocking the Untapped Potential of Customer Service for Business Growth

To capitalize on the hidden potential of customer service for business expansion, companies need to prioritize knowing customer needs. Learn more!
Interactions June 8, 2023 | 3 min read
Embracing Fusion

Embracing the Fusion of Authenticity, Trust, and Customer Loyalty

There is no question that customer trust drives brand loyalty, engagement, exclusivity, and building lasting customer relationships. Learn more!
Interactions April 19, 2023 | 3 min read
Trustera Research Blog

Interactions Research Paper Highlights Trustera's Real-time PCI Data Redaction

Trustera: A Live Conversation Redaction System," is a research paper written by a team of Interactions research scientists. Click to learn more!
Interactions March 29, 2023 | 4 min read
PCI Compliance WFA

4 Ways to Navigate PCI Compliance for Remote Contact Center Agents

Protecting customer PCI data is always a risk for contact centers, regardless of whether agents work in-center or remotely. Click to learn more!
Interactions March 27, 2023 | 2 min read
CX Transaction

Why Companies Can't Treat Customer Experience Like a Transaction

Treating CX like a transaction is a mistake companies make that can affect customer loyalty and retention, revenue, and reputation. Learn more!
Interactions March 23, 2023 | 2 min read

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