Interactions Blog

Megan Haas  |  Customer Experience

Checklist for Digital Transformation

February 20, 2020 Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.
Megan Haas  |  Industry

Digital Transformation for CSPs

February 13, 2020 Communication services providers face a lot of competition. Learn three ways that digital transformation can elevate customer experience in this industry.
McCall Peltier
McCall Peltier  |  Customer Experience

What’s the Peak-End Rule and Why It Matters in CX?

February 6, 2020 The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.
Kate O'Connell
Kate O'Connell  |  Customer Experience

Voice should be the focus of your digital transformation strategy

January 30, 2020 Learn why voice (not text) should be your main focus when creating a digital transformation strategy for customer experience.
Valerie Bonaldo
Valerie Bonaldo  |  Technology

3 Considerations When Implementing a Conversational AI Application

January 23, 2020 Conversational AI applications are becoming increasingly popular as businesses strive to improve their customer experience. But with so many options for implementation, it can be difficult to decide what is best for your business. Read this blog to learn about three important considerations that you should not overlook when choosing a solution.

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