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Valerie Bonaldo
Valerie Bonaldo  |  Industry

Focus on the Outcomes: Takeaways from the Gartner Customer Experience and Technologies Summit

June 20, 2019 In order to successfully deploy an AI solution, there needs to be a focus on the outcomes you want to achieve. Read more about this concept, and other key takeaways from the Gartner Customer Experience and Technologies Summit in London in our blog post.
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Megan Haas  |  Business Benefits

Driving ROI with Intelligent Virtual Assistants

June 13, 2019 Using results from an Aberdeen Survey, we have complied three data-driven takeaways about how Intelligent Virtual Assistants (IVA) can drive ROI across your business.
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Megan Haas  |  Customer Experience

Your Guide to the Customer Journey Map

June 5, 2019 As you've probably heard by now, customer experience is a big deal. Customer Journey Mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.
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Megan Haas  |  Customer Experience

3 Ways Conversational AI can help your Customers in an Urgent Travel Situation

May 22, 2019 We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.
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Megan Haas  |  Virtual Assistants

Can your chatbot answer these 7 questions?

May 15, 2019 Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.

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