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Megan Haas  |  Technology

Understanding Conversational AI Technology

April 2, 2020 Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.
McCall Peltier
McCall Peltier  |  Technology

The Emotional Side of Customer Care (and how AI can help)

March 26, 2020 Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.
Priyanka Tiwari
Priyanka Tiwari  |  Customer Experience

Maintaining Customer Service Excellence in the midst of an Emergency

March 19, 2020 During sudden emergencies, such as the Coronavirus pandemic, contact centers may experience unprecedented call spikes, and possibly with a shortage of live agents. Without time to properly implement a plan, these situations can put great strain on contact center resources and result in poor customer experience. We've put together a list of 4 ways that contact centers can still maintain customer service excellence to all customers who need support, despite high call volumes.
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Megan Haas  |  Technology

The State of AI Decision-Making

March 12, 2020 To get a better understanding of successful AI implementations, we worked with The Harris Poll to gather data from mid-to-high-level executives about the planning process and organizational effort behind AI decisions. Read our blog to see what we found.
Nicholas Ruiz
Nicholas Ruiz  |  Technology

Five reasons why AI teams should in-source data labeling

March 6, 2020 In-sourcing data annotation on AI teams has many advantages over outsourcing. Read our blog to discover the five reasons why.

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