Interactions Blog

Megan Haas  |  Technology

Omni-channel versus Opti-channel: The evolution of customer contact channels

November 7, 2019 You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.
Kate O'Connell
Kate O'Connell  |  Customer Experience

How to Implement a Voice of the Customer Program

October 31, 2019 Learn what a Voice of the Customer (VoC) program is, and how you can implement it into your business to improve customer experience.
Megan Haas  |  Business Benefits

Voice in a Digital World

October 25, 2019 While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.
Interactions  |  About Interactions

Interactions Celebrates 15 Years

October 17, 2019 Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.
Megan Haas  |  Technology

3 Ways to Prevent AI from Becoming Creepy

October 9, 2019 There is a fine line between helpful and creepy when it comes to AI technology in customer service. Learn how you can ensure your business doesn't cross the line.

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