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Priyanka Tiwari
Priyanka Tiwari  |  Intelligent Virtual Assistant

3 Reasons to Consider Hiring Digital Talent

February 13, 2019 With the advancements in speech recognition, natural language processing (NLP) and dialog management, AI can have human-like conversations with customers and take over typical customer service tasks. Let's look at some of the top reasons why an AI-powered digital employee can be your best hire in 2019.
Priyanka Tiwari
Priyanka Tiwari  |  Intelligent Virtual Assistant

Implementing an IVA: Understanding “DIY” vs. Vendor Approach

February 6, 2019 When it comes to implementing a conversation AI solution to fuel the customer care strategy, companies are challenged with the good old ‘Buy, build or partner’ problem. The ‘why’ is almost always clear, but the ‘how’ not so much. Companies need to answer questions such as - Do we have the right AI-talent in house? If not, can we hire the right people? Do we have an AI strategy? How does a conversational AI solution fit into that? Is it related to our core competency?
Lauren Famiglietti
Lauren Famiglietti  |  Intelligent Virtual Assistant

An Executive's Introduction to Conversational AI

January 29, 2019 When it comes to AI, it’s important to recognize that it’s not all created equal. There are a lot of solutions that claim to offer ‘conversational artificial intelligence,’ but exactly is conversational AI and who should be involved in it's implementation?
Mike Fuller
Mike Fuller  |  Industry

How CSPs Benefit from Modern Intelligent Virtual Assistants

January 23, 2019 Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why -- customers are often very vocal about their displeasure. Here's how IVAs can help.
Jane Price
Jane Price  |  Intelligent Virtual Assistant, Industry

4 Trends in IVA’s to Look for in 2019

January 16, 2019 With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.

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