Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read

Omnichannel is Non-negotiable

The new dawn of CX requires not just voice or text, but both options working in harmony together. Learn how brands can deploy a cohesive channel strategy in this blog.
McCall Peltier September 16, 2021 | 4 min read
Companies Embrace Digital

4 simple ways companies have embraced digital to increase customer satisfaction

What does digital transformation really mean? In this blog, explore 4 familiar examples of how different industries have embraced digital transformations to help understand the concept.
Jak Katterfield September 9, 2021 | 4 min read
Conversational AI and Banking

Conversational AI and Banking

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
Megan Haas September 2, 2021 | 4 min read
Keys to customer loyalty

The key to building customer loyalty? Conversation

When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.
Megan Haas August 26, 2021 | 5 min read
Top 6 things you need to know about CX

The top 6 things you need to know about CX

Read our short compilation of blogs to quickly catch up on the key topics in CX today!
Kate O'Connell August 19, 2021 | 4 min read
Digital Transformation for Insurers

Customer-Centric Digital Transformation for Insurers

What's the secret to transforming policyholder experience? Interactions IVA is designed and deployed for the unique needs and challenges specific for insurers and policyholders. 
McCall Peltier August 12, 2021 | 5 min read
Common Band-aids for CX

Common Band-aids for CX (and why they don’t hold up)

From upbeat on hold music to redirecting customers to the website, companies are trying to find ways to make waiting on hold more enjoyable. But is it really working?
Megan Haas August 5, 2021 | 4 min read
Top 4 Things Customers Want

Customer Care Today: The top 4 things consumers want you to know

Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.
Kate O'Connell July 29, 2021 | 5 min read
How Covid has Exacerbated the Customer Service Issue

How Covid has Exacerbated the Customer Service Issue

Complaints about poor customer service are at their highest levels since 2009. Instead of continuing to use Covid as an excuse, businesses should use this as an opportunity to invest and improve the customer experience to help stand out from competitors. Learn more in our blog.
Jak Katterfield July 22, 2021 | 4 min read
Conversational AI Use Cases

How to determine the best use cases for Conversational AI

Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.
Megan Haas July 15, 2021 | 4 min read
Managed Service vs DIY

Three reasons why a managed service is the best route for your Conversational AI implementation

A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.
Kate O'Connell July 8, 2021 | 5 min read
Healthcare CX

Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.
Megan Haas July 1, 2021 | 5 min read

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