Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Download our ebook to learn how to build an effective customer care roadmap
Every conversation is built on cooperation, an unwritten contract about how we’ll work together to solve a problem using language. When we enter into a conversation, we accept responsibility for keeping the interaction on track and expect the same of our partner, whether they’re human or automated. Learn how the rules of conversation play a role in the quality of an automated customer experience interaction in this blog.
Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.
Intelligent Virtual Assistant (IVA) for Healthcare approaches each patient with empathy from the start of the conversation journey to final resolution.
Hear what consumers really think about today's customer service and tips on how Conversational AI can help!
Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.
How can Collection agencies turn up their efforts while remaining respectful of what is truly an unprecedented situation? Learn about the potential solutions to challenges facing the collections industry in this blog.
The new dawn of CX requires not just voice or text, but both options working in harmony together. Learn how brands can deploy a cohesive channel strategy in this blog.
As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.
When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.
