Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.
Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.
A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.
Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.
As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.