ERC is an agile, technology-driven company that provides business process outsourcing (BPO) that is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained, empowered workforce. They deployed Interactions Virtual Collection Agent to improve agent productivity while increasing collections and they saw a 60% reduction in wrong numbers handled by agents.
Contact center agents are often the only connection that customers have with your brand and therefore can have a a direct impact on your brand perception, loyalty, and even your bottom line. Thus improving agent experience can only make your customer experience better. Find out how Conversational AI technology helps alleviate common pain points resulting in happier and more productive agents.
This whitepaper addresses challenges specific to the ARM industry and its subsidiaries, especially in the light of the pandemic, and presents a disruptive approach to improving revenue recovery rates while reducing operational costs. Virtual agents powered by Conversational AI are ready to transform this sector of the financial services industry forever.