Conversational AI applications are becoming an increasingly popular way to automate collections efforts as part of strategic digital transformation initiatives with benefits including improved customer and agent experience, increased payment and debt recovery, reduced operational costs, and improved compliance and security.
With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.
As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays - the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees. Learn about the CX trends that will influence this year's holiday shopping in this blog.
A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. Learn key considerations when choosing the channel to kickstart your digital transformation and more in this webinar.