What is an Intelligent Virtual Assistant? Download our whitepaper for a crash course
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
Download our ebook to learn how to build an effective customer care roadmap
Even as companies increasingly rely on automation and advanced technology to aid customers, there is still a need for balance with the personal touch human agents can offer.
By implementing strong data protection measures, your business demonstrates that it makes your customer’s security top of mind. Learn more!
Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Learn more!
As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.
Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to download the ebook to learn about optimal CX!
The Interactions partnership brochure outlines how you can become a certified partner, the different types of partnerships available and the mutual success a partnership with Interactions can bring
If Cross-Border CX delivery matters to you, you need the latest data trends from the team that achieves 97% dialog accuracy. Every day. At scale. Around the globe. Listen to this webinar to learn how Interactions and NVIDIA have partnered together to turn this fantasy into reality
Effective Conversational AI needs to be able to respond to fragments of thoughts, references made to something said earlier, and adjust along with human conversation. Listen as Dr. Lisa Michaud dives into her work on what goes into developing truly conversational AI here at Interactions.
Learn how Trustera can improve compliance and customer experience in your contact center.
