When looking to implement a new customer-facing technology into your travel or hospitality business, it's important to know exactly what your customer do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.
Common inefficiencies in your restaurant could be creating a bad experience for your guests, which can result in thousands of dollars in lost sales. View our infographic to see your guests' journey and how to ensure they stay on the perfect path.
Accounts receivable management is facing challenges today, such as low unemployment rates, high wage rates, high contingency fees, and rising costs of compliance that need to be solved with innovative solutions. Mike Frost, Partner at Malone Frost Martin PLLC, discusses the in-depth issues that ARM is up against, as well as solutions that will keep the industry moving forward.
Today's consumers are busier and more connected than ever before. And, businesses have the opportunity to make their lives easier by implementing technology and self-service options for customers who want to get things done efficiently and on their own time. But what do consumers actually want when it comes to technology, especially in regards to retail? We conducted a survey to find out. See the results here.
Digital transformation is a top priority for contact centers. An Aberdeen research study on customer experience reveals that companies plan to more than double their adoption of digital tools that enable customers to address their issues through non-human employees.
You've probably heard about how IVAs can transform your customer experience, but what about your finances? Learn from the results of an Aberdeen survey to discover how using an IVA can not only create an exceptional experiences with your customers, but also drive revenue and decrease operational costs.
Understanding your customer- from their preferences and interests to their motivators and influences- can help you create business decisions that will drive results. If you're ready to complete a customer journey map, check out our sample personas that you can use to complete your map or as inspiration to create your own.
Brands are investing heavily in customer experience, but what's the best place to start? Read our guide to customer journey mapping to get a detailed look at how this method can help you determine where your customer experience is not performing, and how to go about making improvements.