Contact center agents are often the only connection that customers have with your brand and therefore can have a a direct impact on your brand perception, loyalty, and even your bottom line. Thus improving agent experience can only make your customer experience better. Find out how Conversational AI technology helps alleviate common pain points resulting in happier and more productive agents.
This whitepaper addresses challenges specific to the ARM industry and its subsidiaries, especially in the light of the pandemic, and presents a disruptive approach to improving revenue recovery rates while reducing operational costs. Virtual agents powered by Conversational AI are ready to transform this sector of the financial services industry forever.