Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
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Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
Interactions was awarded two Stevie Awards for outstanding use of technology and our partnership with NVIDIA. Click to learn about the awards!
As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
Inflation is a pervasive economic force that can significantly impact industries and job markets, including the customer experience. Click for more!
Cost constraints may lead some companies to prioritize downsizing measures over investing in customer experience (CX). Click to learn about optimal CX!
Automation technologies are increasingly important in improving customer service and offer a wide range of benefits. Learn about the challenges!
Even as companies increasingly rely on automation and advanced technology to aid customers, there is still a need for balance with the personal touch human agents can offer.