Avatar

About the Author

Interactions

AI Agent Experience Change Management

Whitepaper

Change Management: Redefining Agent Experience in the world of Conversational AI

Conversational AI is traditionally known for its great benefits for customer experience. But did you know that Conversational AI can also have a tremendous positive impact on agent experience? Learn about how Conversational AI is improving the role that your agents play in the contact center, and how to get your agents on board with the technology, in this whitepaper.

Patent AI

Blog

The People Behind the Patents: A Q&A with our Researchers

We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.

Future Proof Contact Center AI

Video

How to Future-Proof your Contact Center with Conversational AI

Learn strategies to maintain contact center excellence in the new normal in our Educational Video Series.

IVA best agent AI

Video

IVA- Your best agent, at scale

Learn how an Intelligent Virtual Assistant powered by Conversational AI can deliver customer experiences as well as your best agent, at scale in our Education Video Series.

CX is at Risk

Video

Maintaining CX Excellence in the Midst of a Crisis

Learn how agent experience is redefined in the world of Conversational AI in this Educational Video Series.

Trends in Customer Care, AI, and Automation

Webinar

Trends in Customer Care, AI, and Automation

Your customers decide the when, how, and what of customer experience and demand obsession. Those brands who provide great customer experience will thrive, while those who don't can lose customer loyalty and revenue. So what are brands doing to improve CX and CSAT? Watch this webinar to learn more about the current trends in customer care, AI, and automation.

BCP AI

Webinar

Business Continuity in the Midst of a Crisis & Preparing for the New Normal

Uncertainty is all around us. It’s safe to say that even with the best preparation and protocol, businesses are still facing challenging times and making tough decisions. But while some businesses have taken a particularly hard fall, we still see some–even in the hardest-hit industries–calmly and efficiently handling this crisis when it comes to customer relationships. And while there are many factors influencing organizations right now, it becomes clear that those with tested, thorough, and agile Business Continuity Plans are seeing the benefits. Watch this webinar to learn best practices for successful business continuity planning and a discussion on what the "new" normal might look like.

CSP Customer Experience Preferences

Whitepaper

Customer Experience Preferences: CSP

When looking to implement a new customer-facing technology into your CSP business, it's important to know exactly what your customers do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.

Build vs Buy AI

eBook

Build Versus Buy: Why AI technologies are different than traditional technologies

Build versus buy is an age-old dilemma that businesses face when looking to implement a technology. While building technology in-house it's advantages, implementing an AI technology poses an entirely new set of considerations because of the complexity of the application and the continued maintenance to keep the application operating at it's the highest quality. Learn more about what sets AI apart from traditional technologies in our eBook.

Want to learn more? Let’s talk.

Request a Demo
Contact Sales