Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.
While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization.
Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.