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Why Your Customers Hate Chatbots

eBook

Why your customers hate chatbots

Chatbots were anticipated to be the next big thing in customer care, but they missed the mark. In fact, chatbots usually end up causing more problems for customers than they fix, leaving customers even more frustrated than they started.

Tractica

Webinar

The Key to Customer Service Automation for CSPs - A Tractica Webinar

Consumers want more control, and more convenience when contacting customer service. A self-service is ideal but only if it actually works. Watch this Webinar with leading market intelligence firm Tractica to learn how AI-driven virtual digital assistants (VDAs) are beginning to address these challenges for CSPs (Communication Service Providers).

Tractica

Whitepaper

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In a recent whitepaper with Tractica, we discuss the importance of conversational AI in the customer experience era.

eBook: CMO's Guide to Conversational AI

eBook

A CMO's Guide to Conversational AI

What is conversational AI and how can it help customer care? Check out our CMO's guide to implementing a conversational AI customer care strategy.

5 Ways Conversational AI Can Help Your Restaurant

Blog

5 Ways Conversational AI Can Help Your Restaurant

Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can  let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.

The Truth Behind Why Chatbots are Failing Consumers

Blog

The Truth Behind Why Chatbots are Failing Customers

While the chatbot may be having its 15 minutes of fame, they’re definitely not as efficient as they’re hyped up to be. We’ve rounded up the top 3 takeaways from Forrester's newest findings.

C Level Suite Exec

Blog

An Executive's Introduction to Conversational AI

When it comes to AI, it’s important to recognize that it’s not all created equal. There are a lot of solutions that claim to offer ‘conversational artificial intelligence,’ but exactly is conversational AI and who should be involved in it's implementation?

2019 trends IVA

Blog

4 Trends in IVA’s to Look for in 2019

With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table to see what 2019 has in store for the technology industry.

Why virtual assistants are not ‘one size fits all’

Blog

Why virtual assistants are not ‘one size fits all’

Brands need to put customers at the center of everything they do, and this includes creating customer-centric, AI-based virtual assistants to manage customer interactions.

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