Your customers decide the when, how, and what of customer experience and demand obsession. Those brands who provide great customer experience will thrive, while those who don't can lose customer loyalty and revenue. So what are brands doing to improve CX and CSAT? Watch this webinar to learn more about the current trends in customer care, AI, and automation.
Uncertainty is all around us. It’s safe to say that even with the best preparation and protocol, businesses are still facing challenging times and making tough decisions. But while some businesses have taken a particularly hard fall, we still see some–even in the hardest-hit industries–calmly and efficiently handling this crisis when it comes to customer relationships. And while there are many factors influencing organizations right now, it becomes clear that those with tested, thorough, and agile Business Continuity Plans are seeing the benefits. Watch this webinar to learn best practices for successful business continuity planning and a discussion on what the "new" normal might look like.
When looking to implement a new customer-facing technology into your CSP business, it's important to know exactly what your customers do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.
Build versus buy is an age-old dilemma that businesses face when looking to implement a technology. While building technology in-house it's advantages, implementing an AI technology poses an entirely new set of considerations because of the complexity of the application and the continued maintenance to keep the application operating at it's the highest quality. Learn more about what sets AI apart from traditional technologies in our eBook.
Learn how Conversational AI is reshaping customer engagement in this webinar, with discussion topics such as the technology behind conversational platforms, the consumer, market, and technology trends advancing deployments, and recommendations for investing and deploying Conversational AI in your organization.
When it comes to virtual assistants powered by Conversational AI, building your own with a DIY solution may work as a quick fix, but for a sustainable solution, businesses should look to a managed service. Learn more in our Whitepaper.
To enable the millions of customer conversations happening each day, companies across industries are turning to artificial intelligence (AI) as the linchpin to their customer experience strategy. Interactions partnered with The Harris Poll to see what consumers really want AI to bring to their conversations with brands—and what to leave behind.