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Alexa pay my bills

Webinar

Alexa, Pay My Bills

Watch this on-demand webinar to find out the results of our 2018 Benchmark Consumers Payments and Artificial Intelligence in Debt Collection.

transform customer care

Webinar

Transform Your Customer Care in 2019

With more channels than ever to communicate with brands, what prompts one consumer to pick up a phone, while others head to social media to engage with a brand? In this webinar, we'll cover new research that uncovers data about consumer channel preferences, and how you can incorporate this into your 2019 customer care strategy.

digital roots social data

Blog

Social Listening for Customer Care: 101

We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking -- if you know where to look for it.

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eBook

How AI is Shaping the Future of Collections

When it comes to making overdue payments, how do consumers prefer to interact with collections agencies? Read our latest collections research to find out.

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Blog

You’ve Been Doing Voice All Wrong

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

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Case Study

Constant Contact Sees Reduction in Call Handle Time with Intelligent Virtual Assistant

Constant Contact, an email marketing company, needed a way to streamline their customer service queue. With an Intelligent Virtual Assistant from Interactions, Constant Contact is now able to personalize and collect valuable insight from each customer.

voice and consumer preferences blog

Blog

Texting vs Talking? 3 Statistics from New Research

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. The issue of channel choice is often complicated and depends on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.

voice and digital ebook

eBook

To Text or To Talk?

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Read our ebook to understand customer care preferences for voice and digital channels.

customer experience trends slide

Webinar

Modern Contact Center Strategy with TXU Energy and Westar Energy

Utility customers want to have their customer care issues resolved quickly and easily, but traditional automated systems limit customers to a specific path. Listen to this on-demand webinar and hear leaders from TXU Energy and Westar Energy discuss their decision to switch to an Intelligent Virtual Assistant.

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