What is an Intelligent Virtual Assistant? Download our whitepaper for a crash course
Learn how Constant Contact drives digital transformation through streamlined and personalized customer service with our Conversational AI technology.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
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The past few years have seen technology, namely Conversational AI, advance to a place where many interactions, including those with complicated intent, can be handled by automation. However, because the model of the contact center has not shifted to fit this capability, the end result still falls short. Learn how a model that leads with technology can bring the most success to contact centers with Conversational AI in this eBook.
One out of three people will leave a brand after just one bad service interaction. How can your brand treat all customers like VIP's so this doesn't happen? Read our latest blog to find out.
Read expert predictions about how AI and customer experience will evolve in 2022.
This week, the white house released an Executive Order to improve customer experience across government institutions. See our thoughts in this blog.
When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!
Cultivating conversational interactions is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.
