Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
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Even with more advanced technologies, we are still seeing contact centers stuck in the same outdated model resulting in long waits, multiple transfers, and unproductive conversations. Learn what's holding contact centers back from evolving in our blog.
One out of three people will leave a brand after just one bad service interaction. How can your brand treat all customers like VIP's so this doesn't happen? Read our latest blog to find out.
Read expert predictions about how AI and customer experience will evolve in 2022.
This week, the white house released an Executive Order to improve customer experience across government institutions. See our thoughts in this blog.
When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!
Cultivating conversational interactions is key to delivering experiences that meet expectations.But what is needed to actually make an interaction conversational? Learn more in this blog.
The times may appear tough for those in the collections industry, but Conversational AI can automate your contact center to help you thrive in the midst of both the hiring and regulatory pinch. Learn how in our blog.
We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
Usability testing can bring major benefits to organizations who are implementing Conversational AI applications. By soliciting feedback from the people who will use the system, organizations can increase trust, minimize frustration, and boost willingness to use self-service. Learn more in our blog.
