Jak Katterfield

About the Author

Jak Katterfield

Jak is a Product Marketer with experience working in the online learning, HR, law and consumer electronic industries. At Interactions, he manages the development of messaging and supports sales and the product teams. He has a BA in Ancient History & Archaeology from Newcastle University in the UK.

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Blog

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.

Utility company CX

Blog

Why CX should be a central part of any utility company’s business strategy

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever for utility providers to stand out from the competition and find ways to retain customers. Learn three methods of how to do this in our blog.

Banking Customer Loyalty

Blog

The importance of customer loyalty in banking and four ways to build it

What can you do to increase loyalty towards your bank? Stemming the hidden defections requires banks to develop more appealing core products and propositions, along with seamless digital operations that resolve a customer’s need the first time. Read this blog to learn more.

3 CX Trends for 2022

Blog

Top 3 CX trends banks need to be aware of in 2022

Are the banking trends that started during the pandemic temporary, or are they here to stay? See which trends you should continue to focus on in 2022 in this blog.

Companies Embrace Digital

Blog

4 simple ways companies have embraced digital to increase customer satisfaction

What does digital transformation really mean? In this blog, explore 4 familiar examples of how different industries have embraced digital transformations to help understand the concept.

How Covid has Exacerbated the Customer Service Issue

Blog

How Covid has Exacerbated the Customer Service Issue

Complaints about poor customer service are at their highest levels since 2009. Instead of continuing to use Covid as an excuse, businesses should use this as an opportunity to invest and improve the customer experience to help stand out from competitors. Learn more in our blog.

Want to learn more? Let’s talk.

Request a Demo