What we’re seeing today—the false notion that AI is a one size fits all, comprehensive solution—is not new. In fact, it underscores a longstanding fallacy in the business world: that developing a “core competency” around AI will lead to success. Now more than ever, it’s clear to me that the most productive approach to AI starts with three critical steps.
Today’s tech buzzword, Artificial Intelligence (AI), can be a difficult concept for many people to wrap their heads around. AI technology, which arguably holds vast potential to revolutionize the way the world works, is nonetheless often used to paint an apocalyptic view of the future.
Increasingly, we are living in a customer-obsessed business environment. In fact, some analysts have even gone so far as to call customer experience one of the top critical success factors determining which businesses will win and fail in 2016 and beyond.
When was the last time you tried to use the speech recognition feature on your phone or in your car? Maybe it was to ask your GPS program for directions, to place a call without taking your eyes off of the road or to check on traffic ahead. Did it work? If your experience is like mine, you probably had marginal success.