Since joining Interactions in 2006, Michael has played key roles in helping to define and scale both Client and Professional Service functions at Interactions. As Senior Vice President of Operations, Michael is focused on managing and maintaining Interactions global network of business process outsourcers. This includes responsibility for operations strategy, workforce planning, forecasting, quality and training. Prior to his tenure at Interactions, Michael was both Director of Boston-Area Operations and a Contact Center Director at RCN, as well as Director of Audit at the Massachusetts Department of Revenue.
