Interactions was founded with the belief that we could combine technology and human intelligence to improve the way businesses and their customers communicate. To us, that meant helping people have natural, open conversations with the brands they trust – when, how and where they want.
Since 2004, we’ve been expanding what’s possible in customer sales, service and support. With our Adaptive Understanding™ technology, we were the first to commercialize Virtual Assistant solutions that combine the best of speech recognition and human intelligence. The result? Conversational, engaging interactions across channels. Vastly improved self-service accuracy. Customers and businesses getting more done in less time.
In fact, Interactions successfully connects hundreds of thousands of people with leading brands each day. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
They have the only automated system that doesn’t make you want to throw your phone at a brick wall.
In any conditions,
no matter how complex.
911,161,125 customer interactions processed with
Adaptive UnderstandingTM Technology
Our clients are the customer experience leaders in their industry.Hear their stories
Our conversational Virtual Assistant solutions don’t just win over
your customers. They also win awards.