20 years of delivering top-tier service
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You Have Challenges; We Have Solutions
- CX Automation
- Agent Assist
Deliver a self-service experience customers crave with no hold times or agent transfers - just effortless interactions.
Interactions IVA is uniquely powered by a trifecta of Predictive AI, Generative AI and Human-in-the-Loop to deliver effortless, highly automated customer interactions.
Forget broken bots and hold times. Customers complete tasks in one continuous and efficient interaction, regardless of complexity, channel or language.
The result? Customers who are genuinely delighted, unbeatable cost savings, and increased revenues.
Empower your agents to focus on complex inquiries while our AI orchestration handles the repetitive back office tasks.
Interactions IVA offers two key pathways to enhance interactions.
The IVA handles the majority of customer conversations through automation, engaging human agents only during critical moments, reducing unnecessary agent transfers, supporting agents with real-time background assistance, and seamlessly integrating with their preferred agent desktop.
The result? Agents operate with maximum productivity and efficiency while maintaining a high-quality customer experience.
Where Customers Rule

It’s not bots. It’s not Generative AI. It’s not even our +130 patents (although we lead the industry)
The reason the world’s top brands use Interactions is because of the customized way we build your success.
We create a partnership with you, and we’re co-creators of your success. Here is how we manage each relationship to provide craveable, effortless CX through the HelloX IVA solution.
Where expert support begins and success follows
Your journey starts with a specialized project management team dedicated to crafting a tailored plan, gathering requirements, identifying success metrics and laying the foundation for your IVA's success.
From day one, our team is with you every step of the way, ensuring a smooth, worry-free process. With us handling the complexities, you can stay focused on what matters most-delivering exceptional experiences to your customers.
Crafting the perfect IVA blueprint
This is where the magic happens. In the discovery phase, we work closely with you, engaging in story planning, call listening, persona development, and business rule analysis to meticulously craft an IVA that embodies your brand's unique voice and values.
Our team dives deep into your customer interactions, extracting valuable insights that shape every aspect of your IVA's design and functionality. We don't just build an IVA - we create a tailored solution that seamlessly integrates with your brand, ensuring a truly personalized experience for your customers.
Turning vision into reality
Our expert team of designers transforms your vision into a fully functional IVA, translating goals, requirements, and design into functional, powerful components. This phase is where flows, prompts, logic, and business rules come together to create the perfect IVA, primed for seamless deployment.
Collaboration is at the heart of our process - we work hand in hand with your time to refine and perfect every detail. And when it's time to launch, rest easy knowing your IVA will integrate effortlessly with a wide range of platforms, from all leading Contact Center technologies to essential back-end systems like Ticketing, Provisioning, CTI, WFM systems, and Knowledge bases. We don't just build - we engineer solutions that elevate your entire service ecosystem.
Continuously evolving to keep you ahead
Once your IVA is live, we don't just maintain it - we elevate it. Enter the growth and continuous enhancement phase, where your dedicated account management team becomes your strategic partner. We relentlessly train, fine-tune, and optimize your IVA, ensuring it not only adapts to your business but actively propels it forward.
We're committed to your long-term success, transforming your IVA into a powerhouse that grows in value over time. With proactive support, deep analytics, and strategic foresight, your IVA will not just keep pace - it will set the pace, keeping you competitive, agile, and always one step ahead in a rapidly changing market.
Tailored solutions for every industry and vertical
With special focus on Retail, Financial Services and Utilities CX verticals
Human-like AI that Delights Every Customer
Customer self-service success rate
Intelligent and secure customer care
Average customer satisfaction rating
An empowering customer experience
Annual opex savings
An empowering customer experience
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An empowering customer experience
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An empowering customer experience
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An empowering customer experience
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Meet HelloX
An Always On IVA developed by experts that delivers unmatched experiences every time

Interactions vs Competition by the Numbers
Interactions unparalleled accuracy and innovative AI-human synergy empowers you to forge stronger relationships and accomplish more with every conversation. But don’t just take our word for it. An independent firm did their own analysis and found that Interactions IVA, in comparison to a competitor’s market leading application, delivered higher levels of automation across more complex calls. The end result? A better customer experience, improved agent productivity and significant cost savings for the contact center.
Clients Who Made the Switch
Discover how innovation, precision, and a shared commitment to exceptional experiences led clients to Interactions.
I manage thousands of vendors and Interactions stands out.
The collaboration we have is consultative. There have been many tangible benefits but, for us, it’s been the big save to the bottom line. That’s the magic of the relationship."
Interactions IVA Outshines Competitors
Hear how our IVA compares again competitors in efficiency, accuracy, and user satisfaction. Our IVA uses patented human assisted understanding to acknowledge callers’ specific reasons for calling and grasps intent in seconds, unlike rivals who require re-prompts, leaving customers frustrated.
The Interactions Advantage
At Interactions, we’ve redefined customer engagement by harnessing the power of advanced technology while keeping humans in the loop. Our IVA’s bring a new level of understanding, empowering your customers to communicate in their own words as if they were speaking with another person.
Why Work with Interactions?
Handles Billions of Transactions
Interactions handles more than two billion transactions annually for many well-known companies—including numerous members of the Fortune 500—and our customers are often recognized as leaders in customer experience in their industries and by 3rd party validators.
Easy Implementation and Upkeep
Our solution is fully managed and integrates seamlessly into a company’s entire technology stack including CRMs, POS, loyalty programs, and more. This makes implementation and upkeep of the application easy, removing additional staffing considerations and costs associated with implementing a new technology from the equation.
Consistent Customer Experience Channels
Our omnichannel approach provides a consistent customer experience across all customer care channels. With Interactions IVA, customers never have to repeat information as they switch between channels and can easily continue a conversation if they have to pause or come back to it.
Continuous Learning
Interactions solutions are best-in-class, with improved performance over time through a continuous learning loop that includes deep learning and machine learning technologies. As conversation volume increases, Interactions IVAs will get smarter as more information is fed back into the solution resulting in even higher accuracy rates.
Partner, Not a Vendor
We pride ourselves on being a partner, and not just a vendor. We engage with you from the start throughout design, development, implementation, and deployment—and we don’t stop there. We continue to work with you to tune your application throughout its lifetime to meet your changing needs and business goals.
Success Based Pricing
Our partnership approach is supported by our success based pricing model—meaning our customers only pay for successfully completed transactions.