HelloX Creates Effortless Experiences that Turn Your Customers into Loyal Fans

Make Moments that Matter

20 years of delivering top-tier service

7.9M

Agent Minutes Removed Per Year

  • Agent Minutes Removed Per Year
  • Millions of loyal customers receive a welcoming digital “front door” experience featuring human-like conversations and efficient CX interactions
$6.6M

Annual Savings

  • Agent Minutes Removed Per Year
  • Millions of loyal customers receive a welcoming digital “front door” experience featuring human-like conversations and efficient CX interactions
$10.8M

In Net Savings

  • Agent Minutes Removed Per Year
  • Millions of loyal customers receive a welcoming digital “front door” experience featuring human-like conversations and efficient CX interactions
$10.8M

In Net Savings

  • Agent Minutes Removed Per Year
  • Millions of loyal customers receive a welcoming digital “front door” experience featuring human-like conversations and efficient CX interactions

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You Have Challenges; We Have Solutions

Deliver a self-service experience customers crave with no hold times or agent transfers - just effortless interactions.


Interactions IVA is uniquely powered by a trifecta of Predictive AI, Generative AI and Human-in-the-Loop to deliver effortless, highly automated customer interactions.
Forget broken bots and hold times. Customers complete tasks in one continuous and efficient interaction, regardless of complexity, channel or language.
The result? Customers who are genuinely delighted, unbeatable cost savings, and increased revenues.

Empower your agents to focus on complex inquiries while our AI orchestration handles the repetitive back office tasks.


Interactions IVA offers two key pathways to enhance interactions.
The IVA handles the majority of customer conversations through automation, engaging human agents only during critical moments, reducing unnecessary agent transfers, supporting agents with real-time background assistance, and seamlessly integrating with their preferred agent desktop.
The result? Agents operate with maximum productivity and efficiency while maintaining a high-quality customer experience.

Where Customers Rule

customers_rule_top_img

It’s not bots. It’s not Generative AI. It’s not even our +130 patents (although we lead the industry)

The reason the world’s top brands use Interactions is because of the customized way we build your success.

We create a partnership with you, and we’re co-creators of your success. Here is how we manage each relationship to provide craveable, effortless CX through the HelloX IVA solution.

Where expert support begins and success follows

Your journey starts with a specialized project management team dedicated to crafting a tailored plan, gathering requirements, identifying success metrics and laying the foundation for your IVA's success.

From day one, our team is with you every step of the way, ensuring a smooth, worry-free process. With us handling the complexities, you can stay focused on what matters most-delivering exceptional experiences to your customers.

Crafting the perfect IVA blueprint

This is where the magic happens. In the discovery phase, we work closely with you, engaging in story planning, call listening, persona development, and business rule analysis to meticulously craft an IVA that embodies your brand's unique voice and values.

Our team dives deep into your customer interactions, extracting valuable insights that shape every aspect of your IVA's design and functionality. We don't just build an IVA - we create a tailored solution that seamlessly integrates with your brand, ensuring a truly personalized experience for your customers.

Turning vision into reality

Our expert team of designers transforms your vision into a fully functional IVA, translating goals, requirements, and design into functional, powerful components. This phase is where flows, prompts, logic, and business rules come together to create the perfect IVA, primed for seamless deployment.

Collaboration is at the heart of our process - we work hand in hand with your time to refine and perfect every detail. And when it's time to launch, rest easy knowing your IVA will integrate effortlessly with a wide range of platforms, from all leading Contact Center technologies to essential back-end systems like Ticketing, Provisioning, CTI, WFM systems, and Knowledge bases. We don't just build - we engineer solutions that elevate your entire service ecosystem.

Continuously evolving to keep you ahead

Once your IVA is live, we don't just maintain it - we elevate it. Enter the growth and continuous enhancement phase, where your dedicated account management team becomes your strategic partner. We relentlessly train, fine-tune, and optimize your IVA, ensuring it not only adapts to your business but actively propels it forward.

We're committed to your long-term success, transforming your IVA into a powerhouse that grows in value over time. With proactive support, deep analytics, and strategic foresight, your IVA will not just keep pace - it will set the pace, keeping you competitive, agile, and always one step ahead in a rapidly changing market.

Tailored solutions for every industry and vertical

With special focus on Retail, Financial Services and Utilities CX verticals

Retail

Human-like AI that Delights Every Customer

80%

Customer self-service success rate

Financial Services

Intelligent and secure customer care

4.68

Average customer satisfaction rating

Utilities

An empowering customer experience

$8.3M

Annual opex savings

Communications

An empowering customer experience

55%

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Healthcare

An empowering customer experience

40%

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Insurance

An empowering customer experience

5MIN

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Hospitality

An empowering customer experience

86%

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Meet HelloX

An Always On IVA developed by experts that delivers unmatched experiences every time

Discover the
Interactions Advantage

97% intent accuracy across billions of interactions annually.

Request a Demo

Interactions vs Competition by the Numbers

Interactions unparalleled accuracy and innovative AI-human synergy empowers you to forge stronger relationships and accomplish more with every conversation. But don’t just take our word for it. An independent firm did their own analysis and found that Interactions IVA, in comparison to a competitor’s market leading application, delivered higher levels of automation across more complex calls. The end result? A better customer experience, improved agent productivity and significant cost savings for the contact center.

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Clients Who Made the Switch

Discover how innovation, precision, and a shared commitment to exceptional experiences led clients to Interactions.

Multiple leading USutility providers

Multiple leading US utility providers

7 million processed payments annually

Multiple leading USutility providers

Fortune 100 bank

Automation of payments, balance inquiry and card activation has increased CSAT score to 4.7/5

Multiple leading USutility providers

Global tax services provider

Handled spikes in call volume without need for additional agents during peak times of the year, including 5M calls during the 2022 tax season

Multiple leading USutility providers

Fortune 100 retail company

Over $25 million in annual savings/cost avoidance via gift card balance management, order tracking and answering FAQs

Multiple leading USutility providers

Fortune 100 telco company

$90M in Self Service, AHT & Retention savings per year via intent capture, routing and FAQs

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I manage thousands of vendors and Interactions stands out.

The collaboration we have is consultative. There have been many tangible benefits but, for us, it’s been the big save to the bottom line. That’s the magic of the relationship."

Interactions IVA Outshines Competitors

Hear how our IVA compares again competitors in efficiency, accuracy, and user satisfaction. Our IVA uses patented human assisted understanding to acknowledge callers’ specific reasons for calling and grasps intent in seconds, unlike rivals who require re-prompts, leaving customers frustrated.

The Interactions Advantage

At Interactions, we’ve redefined customer engagement by harnessing the power of advanced technology while keeping humans in the loop. Our IVA’s bring a new level of understanding, empowering your customers to communicate in their own words as if they were speaking with another person. 

Revolutionize CS with unique AI-HI interplay

Interactions' unique approach, Human Assisted Understanding (HAU), combines AI and human expertise to deliver seamless support for virtually any language. Our patented HAU approach integrates real-time human input, addressing low confidence levels in understanding customer intent due to accents, background noise, or other factors. This results in a truly human experience for customers, without them even realizing there's a handoff between AI and humans.

Accelerate time-to-value with AI purpose-built for CX

Curo, Interactions' conversational AI layer, powers our Optichannel IVA. Built from the ground up, Curo combines NLP, ASR, TTS, and HAU for accurate conversations. It's designed specifically for CX and contact centers, using advanced ML algorithms to address your unique use cases. Dialog Management enables conversational dialogues across diverse channels, enhancing customer experiences and driving business efficiencies.

Elevate user experiences with omnichannel touchpoints

Recognizing the user's preferred channel, Interactions IVA leverages each platform's unique features to provide exceptional support, streamlining interactions and enhancing productivity. Seamlessly guiding users through transitions between channels, it ensures a cohesive and efficient experience. Personalization is also key, as the IVA adapts to the user's preferences, tailoring responses and recommendations to meet their individual needs.

Extend self-service
automations to many use cases

Interactions IVA’s Task Orchestration capability streamlines contact center operations by harnessing conversational AI and human intellect. It enhances productivity, efficiency, and customer self-service while maximizing labor capacity. For complex tasks, it substitutes live agent escalation with intelligent, swiftly completable digital chat agent tasks. IVA drives customer conversations and only involves agents when necessary, reducing wait times and improving overall performance.

Protect your investments with a platform-agnostic IVA

Interactions IVA seamlessly integrates with any third-party or back-end system, empowering you to maximize the value of your existing tech stack. Say goodbye to siloed systems and hello to a streamlined, consistent user experience, even during technology modernization initiatives like migrating to a Cloud-based CCaaS platform. With our solution, you can revolutionize your customer service without disrupting your operations.

Unlock growth potential with IVA Analytics

Our platform provides real-time and time-based rollups of conversational analytics, allowing you to gain valuable insights into customer interactions. Easily integrate data into your existing systems using our API and export tools. Access granular reporting and dynamic data visualization 24/7 through our dedicated analytics portal. Stay informed with real-time alerts and event-based notifications. Rest assured that your data is secure and private with role-based access control. Transform your conversational data into actionable insights and watch your business thrive.

Why Work with Interactions?

Handles Billions of Transactions

Interactions handles more than two billion transactions annually for many well-known companies—including numerous members of the Fortune 500—and our customers are often recognized as leaders in customer experience in their industries and by 3rd party validators.

Easy Implementation and Upkeep

Our solution is fully managed and integrates seamlessly into a company’s entire technology stack including CRMs, POS, loyalty programs, and more. This makes implementation and upkeep of the application easy, removing additional staffing considerations and costs associated with implementing a new technology from the equation.

Consistent Customer Experience Channels

Our omnichannel approach provides a consistent customer experience across all customer care channels. With Interactions IVA, customers never have to repeat information as they switch between channels and can easily continue a conversation if they have to pause or come back to it.

Continuous Learning

Interactions solutions are best-in-class, with improved performance over time through a continuous learning loop that includes deep learning and machine learning technologies. As conversation volume increases, Interactions IVAs will get smarter as more information is fed back into the solution resulting in even higher accuracy rates.

Partner, Not a Vendor

We pride ourselves on being a partner, and not just a vendor. We engage with you from the start throughout design, development, implementation, and deployment—and we don’t stop there. We continue to work with you to tune your application throughout its lifetime to meet your changing needs and business goals.

Success Based Pricing

Our partnership approach is supported by our success based pricing model—meaning our customers only pay for successfully completed transactions.

We take security seriously at Interactions. That’s why we meet or exceed standards for:

“Interactions acts as the AI front door to our customer service. As a result, our CSAT scores have gone up almost 19%”

North American Head of Operations, Fortune 50 Bank

15 seconds could save you $1 million

Calculate how an IVA can supercharge your profitability. Get personalized results with our IVA Savings Calculator.

$1,050,000

Annual Net Savings

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15 seconds could save you $1 million

Calculate how an IVA can supercharge your profitability. Get personalized results with our IVA Savings Calculator.

$1,050,000

Annual Net Savings