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Why Your Customer Care Journey Might be More of a Hike

APRIL 19, 2016

Did you know that the majority of customers start their journey online, before branching out to other service channels in search of a solution? This means that your customers might be spending a lot of time searching, chatting or calling to find the answer that they need.

Download our infographic to learn more about today’s customer care journey – and why it’s important for companies to get it right the first time.


Tara Wildt
About the Author
Tara is a content marketing professional with experience in digital and social marketing. As the Manager of Content Marketing at Interactions, she is responsible for the overall content development and social media strategy at Interactions. Tara holds a BA in International Relations from the University of San Diego and an MBA from Northeastern University.
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