Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
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A customer sets up a reservation for a birthday party through our IVA without having to wait to talk to a hostess
A customer places a pizza order with complicated toppings and attempts an upsell
The IVA is able to efficiently set up new service for a customer who recently moved homes
The customer reports an outage in the area and our IVA updates the customer with next steps
The IVA carries over context for a previous search and understands that the customer is looking for a particular flat screen TV
The customer is able to check the status of their credit balance quickly and efficiently
Our IVA provides the status of an order and then follow-up with the customer by providing a tracking number for future use
The customer has questions regarding their policy benefits and the IVA is answers each question efficiently
A customer is able to file a claim and the IVA handle the processing with empathy and efficiency
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