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Claim Status

Interactions IVA is able to get information on the status of a claim from a customer

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401K and Loan Questions

This customer has questions regarding the regulation around taking out a loan against a 401k and the IVA responds appropriately

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Report a Lost Card

A customer is able to quickly report their lost card and schedule the delivery of a new one

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Apply for a Credit Card

Our IVA handles a credit card application process for a customer

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Add a Service to Plan

Our IVA is able to quickly and efficiently gather the right information from a customer before routing them to a human agent to finish the transaction

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Upgrade Eligibility

Listen into hear our IVA check the eligibility of a customer to upgrade their cell phone in a conversational and natural manner

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Password Reset

Our IVA seamlessly supports a customer by quickly resetting a password

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Payment Arrangement

Our IVA supports a complex payment arrangement with a customer who needs to reschedule their payment

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