HeroImage

The Game of Conversations

The ultimate journey to customer bliss.

Your customers deserve better than the status quo of frustration when they communicate with your brand.

Game Instructions: Embark on an exciting journey and listen as AI-driven conversation unfolds. Click each audio icon to reveal craveable interactions.

Hi! Thanks for calling...

Click to read
Close

The first thing a caller hears sets the tone for their experience. When customers reach an IVA, they hear a warm human voice because we use real talent who matches your brand and desired tone.

Behind the scenes: During onboarding, we work closely with you to understand the voice and tone that best represents your brand. Supported by a full team of designers who create custom app design flows, our voice talent records prompts to create a conversational flow that doesn’t sound robotic.

Warm Human Voice
hi
Your Brand's Voice
Click
to
Listen
shape1 shape1
shape2 shape2
chess
Listen to Our IVA's Full Sentence Mastery!
00:00
Hear How Our IVA Showcases Deep Understanding!
00:00
Experience Our IVA's Seamless Multi-Lingual Support!
00:00
Here Our IVA's
Language Flexibility!
00:00

How can I help?

Click to read
Close

In addition to offering an open-ended “How can I help?” prompt, the IVA can also lead the caller with suggestions or personalization throughout the conversation.

62% of consumers say a brand will lose their loyalty if they deliver an
un-personalized experience, up nearly 20% from 2021.

Custom Experience
how
No Robotic Sounds
Click
to
Listen
shape1 shape1
shape2 shape2
chess
Tailored Suggestions for Your Business Needs
00:00
Effortless Assistance for Caller Requests
00:00
Seamless Service With Back-End Integrations
00:00
Advanced Personlizations Using Caller ID
00:00

Let me make sure I understood.

Click to read
Close

It can be challenging for less sophisticated interactive voice response systems to understand callers when they mumble, use uncommon phrases, have background noise, or speak with a thick accent. This leads to frustration, repetition of requests, escalations, and wait times.

To elevate the experience, Interactions brings humans into the equation. With our patented Human-in-the-Loop technology, our backend agents can hear snippets of conversation and help the machine apply the business logic to the situation, ensuring the IVA always does the right thing. The IVA asks the caller to “hold on” during this quick exchange, so that the customer never knows and the conversation resumes smoothly.

Interactions offers 97% accuracy and only 6.4 average utterances.
Learn how it works.

No Repetition
understood
Attentive Listening
Click
to
Listen
shape1 shape1
shape2 shape2
chess
Invisible Assistance for Smooth Interactions
00:00
Human-in-the-Loop Enhances IVA
00:00

I understand you want to speak with a customer service agent…

Click to read
Close

Callers often immediately request a service agent, assuming their issue is too complex for a virtual agent or because they have poor expectations of the system’s ability to understand their needs. In fact, more than three-quarters of customers expect an immediate interaction when they contact a company1.

With our combination of expert call design and personalization capabilities, Interactions IVA is able to resolve more complex issues for customers without agent escalation. This helps customers get their problems solved quickly and helps businesses reduce call center costs.

Calculate how much you can save with an IVA. Calculate now.

Personalize Assistance
understand
Solve Complex Issues
Click
to
Listen
shape1 shape1
shape2 shape2
chess
Expert Call Design for Complex Issue Resolution
00:00
Quick Solutions and Lower Call Center Costs
00:00

Have a great day!

Click to read
Close

Every IVA call ends with an inquiry about how the IVA may offer further service and a polite thank you. But what is even better is when callers thank the IVA, treating them as they would a human agent — and it happens a lot. When callers show gratitude, wish the IVA a great day, and even say “Appreciate you, bro,” it’s a testament to how natural IVA-caller interactions are.

Happy Customers
Greatday
Natural Conversations
Click
to
Listen
shape1 shape1
shape2 shape2
chess
Call End with Service Offer and Thanks
00:00
Caller Thank IVAs Like Human Agents
00:00
Caller Gratitude Shows Natural IVA Interactions
00:00
IVAs Get Hearfelt Thanks Proving Effectiveness
00:00
journey-woman

We've journeyed through the realm of customer conversations, guided by the unparalleled prowess of Conversational AI.

Together, we’ve uncovered the secrets to unlocking the key to customer happiness: attentive listening, swift problem-solving, and personalized assistance.

Just as heroes emerge triumphant from their quests, our customers depart with newfound satisfaction and loyalty. As we bid farewell to this adventure, let us carry forth the lessons learned and continue our pursuit of excellence in customer service.

Where Customers Rule

Combining AI and human intelligence, the Interactions platform delivers craveable customer experiences that build relationships and foster loyalty, while helping the business save on costs.

With Interactions, customers get:

Automation and self-service that feels like talking with a human
97% intent accuracy so the interaction flows like a conversation
No never-ending menu trees or hiccups that require repeating commands
The ability to self-service use cases that previously required live agents
Seamless channel switching without conversational interruption
Personalized services and offers

Customers aren’t just heard – they’re understood. You, too, can provide stellar understanding, personalization, and service that sets your company apart.

80%
of customers say the experience a company provides is as important as its products and services2
81%
of customers expect faster service as technology advances, and 73% expect better personalization3

Are you ready to embark on your own customer experience journey?

Take the next step and watch a demo of our Conversational AI in action today!

(123) Salesforce, State of the Connected Consumer, 6th Edition, 2023