A great customer experience should make your customers’ lives easier. But when you’re managing multiple services for each customer — whether it’s phone, internet, or cable — providing a seamless, personalized experience across channels can be a challenge. That’s why Interactions Intelligent Virtual Assistants enable you to provide efficient and effective self-service that’s available 24/7 and offers quick resolutions. So your customers can pick up where they left off, and your agents are freed up to handle more complex or sensitive customer issues.
Make it effortless for customers to add a new device, or start new service. Our IVA can provide step-by-step instructions for activating a new device, collect information to initiate new services, and quickly set up or update account profiles.
Interactions self-service solutions make scheduling and updating appointments fast and easy — saving you the cost of sending a service truck when no one’s home. Allow your customers to easily set, confirm and reschedule appointments without the need for a live agent.
Stand out from the competition and grow loyalty with efficient and stress-free tech support that lets your customers easily reset passwords, retrieve wifi credentials, request repair service, troubleshoot device or service issues, open help tickets and escalate issues to the correct specialist.
Give your customers convenient, personalized access to secure information - without having to remember cumbersome PINs and passwords. Interactions Voice Biometrics allows you to verify a customer’s identity using the unique characteristics of the human voice to provide fast, secure, and convenient authentication.
When your customers want more data or more channels, make it easy for them to make changes. Our IVA can seamlessly enable customers to enroll in or change plans, verify and update account and payment information, and take advantage of timely promotions.
Interactions billing and collections solutions make it easier for customers to set up automatic payments and paperless billing, provide balance information, process payment information, remind customers about near due payments, and more.
Nearly 40% of consumers are already frustrated before reaching out to your company.
More than half of consumers are only willing to spend up to five minutes resolving a simple issue.
More than half of consumers say their goal is to resolve an issue as quickly as possible.
Customers are increasingly making purchase decisions not just based on product and price, but also based on a company’s reputation for providing superior customer service. In order to explore this topic, Interactions conducted an online research survey that evaluated consumer purchasing habits as they relate to customer experience.
Over 40% of customers are already frustrated before they reach out to an organization to resolve issue. Consumers want to get things done quickly and easily and their expectations are at an all-time high — no matter the channel they use to get there.
A “conversation” with a customer should feel like a conversation with a live person. Companies often have trouble making this connection and in turn, leave issues unsolved and frustrated customers.