With so many choices available to consumers, banks and financial institutions are challenged when it comes to creating long-term customer loyalty. The institutions with competitive advantages are utilizing artificial intelligence to provide efficient ways for customers to get things done. Interactions Intelligent Virtual Assistants enable effortless, conversational options that put your customers at the center of their banking experience.
With our self-service solutions, customers can handle balance inquiries, view transactions history, make account transfers and get answers to frequently asked questions.
Give your customers convenient, personalized access to secure information — without having to remember cumbersome PINs and passwords. Interactions Voice Biometrics allows you to verify a customer’s identity using the unique characteristics of the human voice to provide fast, secure, and convenient authentication.
Allow your customers to easily update account information, enroll in programs and services, collect alphanumeric information, and help with login and password resets.
Give your customers another reason to trust you, with a convenient and fast way to prevent fraud. Interactions solutions can send proactive fraud alert messages and provide options for viewing and flagging fraudulent charges across devices — all without interacting with an agent.
With an Intelligent Virtual Assistant, your customers can easily apply for a loan or credit card, check application status, make payments on a loan, retrieve balance and interest information, and receive interest rate information.
Interactions billing and collections solutions make it easier for customers to set up automatic payments and paperless billing, provide balance information, process payment information, remind customers about near due payments, and more.
More than half of consumers say they are comfortable making payments via virtual assistants.
83% of consumers agree their goal is to get their issue resolved quickly, regardless if its handled by a virtual assistant or live agent.
85% of consumers are eager to replace PINs and passwords with more modern authentication methods.
“I was hesitant to speak to the automated system without being given any specific prompts like usual. But I was very impressed by its ability to understand, and connect me quickly.”
– Interactions Customer
Customers are increasingly making purchase decisions not just based on product and price, but also based on a company’s reputation for providing superior customer service. In order to explore this topic, Interactions conducted an online research survey that evaluated consumer purchasing habits as they relate to customer experience.
A “conversation” with a customer should feel like a conversation with a live person. Companies often have trouble making this connection and in turn, leave issues unsolved and frustrated customers.
As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. Your customers’ time is valuable—and they want you to recognize this fact and deploy technologies that put time back into their day.