Healthcare


Meet high member expectations while still lowering costs. That’s our prescription for success.

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Easy, efficient self-service for an improved healthcare experience.

Navigating healthcare can be complex, and your members have increasingly high expectations. They want to be able to look up coverage and have questions answered without dealing with long hold times or multiple transfers. That’s why Interactions Intelligent Virtual Assistants enable you to provide your members with more — effective self-service options that enhance the customer experience while still lowering costs.

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Hear it in Action

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Let us take care of your customer experience.

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Prescription Management

Your members need a reliable way to manage their prescription requests. That’s why our solutions make can handle tasks such as the intake of prescription information from a doctor, filling new prescriptions, processing refills, and providing pharmacy location information.

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Authentication

Give your customers convenient, personalized access to secure information — without having to remember cumbersome PINs and passwords. Interactions Voice Biometrics allows you to verify a customer’s identity using the unique characteristics of the human voice to provide fast, secure, and convenient authentication.

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Program Enrollment & Plan Selection

Interactions IVAs can streamline even complex medical insurance and Medicare enrollment processes, by accurately collecting complex alphanumeric information, answering questions about plan details and program eligibility, and automating the new member enrollment process.

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Billing and Collections

Interactions billing and collections solutions make it easier for customers to set up automatic payments and paperless billing, provide balance information, process payment information, remind customers about near due payments, and more.

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Proactive Communications

Keep your members updated with the information they need to know by providing outbound notifications. Interactions solutions can send refill reminders, notify members of important information, and provide timely billing reminders.

5 Min Doughnut Chart

More than half of consumers are only willing to spend up to five minutes resolving a simple issue.

40 Percent Doughnut Chart

Over 40% of patients and consumers believe they spend too much time and effort getting issues resolved.

55 Percent Doughnut Chart

More than half of consumers say their goal is to resolve an issue as quickly as possible.

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“Previously, only Humana customer service representatives were able to take these calls. Now, during peak times, with Interactions, people with Medicare are able to enroll more quickly, which provides a better overall experience for our members.”

– Alex Wheatley, VP Senior Products, Humana

Want to learn more? Let’s talk.