Customers expect a seamless, personalized experience whether it’s online, in the store, or on their device. And with customer experience becoming an increasingly important competitive differentiator, retailers need a way to meet customer needs while still keeping costs down. That’s why Interactions provides Intelligent Virtual Assistants that can handle complex self-service tasks that previously required agents — with the flexibility to scale up as seasonal spikes occur, without adding costs.
Whether your customers are in store, online or on their mobile device, Interactions self-service solutions can help guide them, answer questions and complete transactions. Help your customers by answering product or service questions, providing details on promotions and special offers, and processing orders and payments.
Maintain your brand loyalty by offering customers quick and easy access to their rewards program, including obtaining balance information, checking redemption opportunities, enrolling new members, and responding to questions.
Interactions Virtual Assistant solutions get even the most complicated order number right — the first and every time. Our solutions can provide status updates, make changes to orders, process returns and exchanges, and update shipping information.
Help shoppers find your nearest location as quickly as possible with our Intelligent Virtual Assistants. We can provide directions and send links to interactive maps, provide store information such as hours, services, address and phone number, and check product availability at a particular location.
Stand out from the competition and grow loyalty with efficient and stress-free tech support that lets your customers easily reset passwords, troubleshoot website issues, open help tickets and escalate issues to the correct specialist.
Interactions billing and collections solutions make it easier for customers to set up automatic payments and paperless billing, provide balance information, process payment information, remind customers about near due payments, and more.
65% of customers believe the top characteristic of great customer service is quick resolution of their issue.
More than half of consumers are only willing to spend up to five minutes resolving a simple issue.
59% of customers think they have to wait too long on hold during the holiday season.
“With Interactions solutions, our customers can use natural language to engage in conversations. In most cases, they don't even realize they're speaking with an automated system.”
– Carol S., VP Customer Engagement
The spirit of giving seems to grow each holiday season. And with that, so does the holiday shopping madness. As outreach increases, retailers often need to double or even triple the support in their contact centers during this period to meet demand.
Everybody is talking about artificial intelligence (AI) — it’s not just a buzzword anymore. But when thinking about incorporating AI into your retail customer care efforts, are you unsure where to start?
A “conversation” with a customer should feel like a conversation with a live person. Companies often have trouble making this connection and in turn, leave issues unsolved and frustrated customers.