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4,000x
That’s how many times customers say “Thank you” to our IVA. Its rich intent understanding is what makes it so effective.
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$300M
How's that for cost savings?! Our platform provides real-world impact on clients' bottom lines.
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20 years
IVA excellence isn’t achieved overnight. It takes years of dedicated resources and expertise to develop a world-class solution.
Hear our IVA in action
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"I manage thousands of vendors and Interactions stands out. The collaboration we have is consultative. There have been many tangible benefits but, for us, it’s been the big save to the bottom line. That’s the magic of the relationship."
~Transformation Leader, Leading US Bank
“I am fortunate enough to work with Interactions. Ultimately what we want to solve for is cost and cost per contact, then you see what Interactions does, it's a no-brainer. It's an easy decision. But there's also the friction removal. How do we map the journey and optimize the consumer experience? We've done a really good job in partnering with Interactions with that”
~CX Leader, Fortune 500 Retail Brand
“We were looking for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. We're finding happier customers, more efficient time, and we're getting really, really rich valid feedback from our agents.”
~Customer Care Strategy & Operations Leader, Domain Registrar and Website Hosting Company
“With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a successful implementation.”
Resource Manager, Large Utility Company
“Providing superior customer service is our top priority. Working with Interactions enabled us to develop a best-in-class, flexible conversational automated care solution that has had a transformative effect on the way we interact with our customers.”
Sr. Director, Customer Strategy Integration, Public Power Utility
Real Client Results
Insurance Company
60M
Agent minutes annually
Utility Company
90%
Automated payments
Healthcare Company
50%
OPEX for scheduling
FinServ Company
20%
Average call length
Retail Brand
74%
Self-service success rate
Interactions IVA vs. Competitors
Consumers say having to repeat themselves is one of the most frustrating things about calling customer service. That’s why choosing an IVA solution with high intent accuracy is critical. No other solution on the market can match Interactions’ 97% intent accuracy. Studies also show that Interactions IVA understands an average of twice as many utterances as other AI assistants.
Listen to a real-life call example to see how Interactions stacks up against a competitor.
Industry-leading Performance
Our design team are pioneers of the Conversational AI space, with decades of collective experience building applications for the world’s most customer-centric brands.
They have found that humans partnered with AI yield the best results. That’s why our human-in-the-loop technology works seamlessly alongside call center agents to deliver the best customer service possible.
Clients who use Interactions IVA see significant OpEx savings and increased revenue generated from improved self-service customer payments and smarter AI-enabled upsells.
We believe in our IVA so much that we built our pricing model around your success. When you win, we win!
97%
intent accuracy
across billions of transactions
3.8B
calls
handled by our IVA
Day 1
impact
for your business and customers
12B
utterances
processed by our platform
40%
CSAT improvement
average score boost for our customers
30M
intents
captured across client calls
The Interactions Difference
With 130 plus patents and counting, our world-renowned team develops and applies the best in AI, machine learning, natural language understanding, and speech recognition technologies. Interactions was the first to patent and commercialize the use of human-in-the-loop technology for customer service via its Human Assisted Understanding (HAU) and Task Orchestration (TO) capabilities.
Why Interactions
