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IVA Integration Essentials: Where Automation Transforms Into Action
CMP Guide for Putting Customers in the Driver’s Seat
Don’t DIY AI in Customer Experience
While tempting, don’t turn your CX initiative into a home-baked DIY artificial intelligence project. The stakes are too high, the technology is too complex and the people who will suffer most are your most precious assets: your customers. Yes, you want to bend the curve of opex. Yes, your corporate finance department has frozen spending […]