Interactions VCA named Best Use of AI in Financial Applications for its transformational impact on collections 

FRANKLIN, MA – March 17, 2021 – Interactions, LLC, one of the largest standalone artificial intelligence companies in the world, today announced that the Interactions Virtual Collection Agent (VCA) was named the Best Use of AI in Financial Applications in the 5th Global Annual AI Awards

The AI Awards are the first and biggest global annual achievement awards for artificial intelligence. Judges in this year’s competition evaluated a record number of nominations across six categories, and recognized the companies and individuals whose algorithms, products, and services are driving the industry forward. 

Designed specifically to meet the unique needs of the Accounts Receivable Management industry, Interactions VCA empowers collections agencies, financial institutions, and other enterprises to deliver exceptional customer service despite the complexity and unpredictability of inquiry volumes. By automating the channels through which consumers engage in collections, the VCA increases debt recovery, reduces operational costs, and improves compliance while alleviating pain points for collections agents and consumers alike.  

“Amid a year of economic uncertainty and rising expectations for the customer experience, collections contact centers have reached an inflection point: they need an AI-powered solution that can build operational efficiencies while removing friction for customers,” said Jim Freeze, CMO of Interactions. “We’re honored to be recognized by the AI Awards for the transformational impact we’re having on the financial sector, and we’re excited to continue empowering brands across industries to use this pivotal moment-in-time to establish even greater customer loyalty and trust.” 

Details about the Global AI Awards and the list of winners in all categories are available at

This recognition comes on the heels of several impressive industry accolades for Interactions VCA. Following its launch in July 2020, it was recognized as a New Contact Center Solution of the Year by the Stevie Awards, and was a finalist for the Banking Tech Awards and Engage Awards. For a full list of recent award wins, see here