Press Release
FRANKLIN, Mass.—October 23, 2019—Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company, today announced that Jim Freeze, Chief Marketing Officer at Interactions, will present with customer Ben Bauks, Sr. Business Systems Analyst at Constant Contact, at the AI World Conference and Expo in Boston, MA. The presentation, “Case Studies of Conversational AI: Real Use Cases at Scale,” will take place at 12 p.m. EST on Thursday, October 24 at the Seaport World Trade Center.
Jim Freeze of Interactions and Ben Bauks of Constant Contact take the stage to explore how conversational AI is dramatically improving CX and customer engagement
FRANKLIN, Mass.—October 23, 2019—Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company, today announced that Jim Freeze, Chief Marketing Officer at Interactions, will present with customer Ben Bauks, Sr. Business Systems Analyst at Constant Contact, at the AI World Conference and Expo in Boston, MA. The presentation, “Case Studies of Conversational AI: Real Use Cases at Scale,” will take place at 12 p.m. EST on Thursday, October 24 at the Seaport World Trade Center.
At the conference, Interactions will join leading enterprises such as Uber, Goldman Sachs, Capital One and more to share practical insights on the effective use of AI in business. On stage, Freeze and Bauks will explore how Constant Contact used conversational AI to transform the customer experience and build brand loyalty. Attendees will learn what’s needed to transition from today’s frustrating and uninspired customer service transactions to productive, conversational experiences, hearing first hand how Constant Contact used Interactions Intelligent Virtual Assistant to facilitate productive conversations with customers while seeing significant operational savings.
“Interactions is passionate about helping brands connect with their customers in meaningful ways and is constantly advancing its AI technology to better anticipate and meet the needs of customers,” said Interactions Chief Marketing Officer Jim Freeze. “By taking the mainstage at AI World with Constant Contact, we are thrilled at the opportunity to help empower enterprises to take a human-centered approach to AI-powered customer experiences.”
The AI World Conference and Expo delivers content, networking and business development opportunities to help brands navigate the complex landscape of AI business solutions. Attendees will leave with a broad understanding of how AI is deployed across industries to promote innovation efforts, build brand differentiators and drive successful business results. To learn more about the AI World Conference and Expo, visit AIWorld.com.