As customer base grows & diversifies, Interactions reaffirms commitment to customer success with Digges promotion

FRANKLIN, MA – March 31, 2021 – Interactions, LLC, one of the largest standalone artificial intelligence companies in the world, today announced that Candy Digges will serve as Senior Vice President of Customer Success. With three years of Interactions leadership experience, Digges will join the senior management team in advancing the vision for the Intelligent Virtual Assistant (IVA) platform and driving continued operational excellence. 

“It’s an exciting time for Interactions, as we forge new partnerships and develop technology that will continue to maximize the impact of AI in the enterprise,” said Mike Iacobucci, CEO of Interactions. “Candy is a results-driven leader who consistently advocates for Interactions clients. With a history of managing Interactions teams and increasing customer satisfaction, Candy’s wealth of knowledge will help our leadership team continue to scale and exceed the needs of our growing customer base.”

With extensive experience in sales and project management, Digges has a proven track record of strengthening customer relationships. In her new role as SVP, Digges will lead the customer success and account management teams, ensuring that Interactions clients across industries reap the maximum business value of their IVA solutions. Prior to Interactions, Digges held leadership roles at Genesys,, and XO Communications.  

“In my three years at Interactions, I’ve consistently been impressed by the companywide emphasis on customer satisfaction,” said Digges. “My career here has been defined by the collaborative work we’ve done with our clients to facilitate remarkable customer experiences that generate tangible and increasing value. I’m thrilled to join the senior leadership team as we continue to shape the future of the customer experience and digitally transform enterprise contact centers around the globe.”

Interactions has been actively growing its leadership team in 2021, most recently announcing the addition of Susan Hura as Director of Conversational Design Services, as well as new board member Tom Axbey.

For a full list of open positions at Interactions, visit the careers page: