Partnership supports market demand for cost-effective and differentiated customer care and improved customer experience
Franklin, Mass. & Miramar, Fla. – April 21, 2016 – Interactions LLC, a leader in speech and natural language technology, and Arise Virtual Solutions Inc., a provider of crowdsourced business process outsourcing (BPO) services, today announced that they have partnered to expand the delivery of conversational Virtual Assistant solutions for customer care. Arise will bring Interactions Virtual Assistant solutions to its customers as part of its strategy to deliver leading-edge differentiated solutions, combining Interactions award-winning Adaptive Understanding™ technology with Arise’s virtual customer care platform.
The combined offering is optimized for effortless customer care and allows consumers to quickly and easily accomplish tasks in self-service or transition to a live agent when human interaction is needed. The result is a seamless experience that reduces the frustration typically found in traditional care offerings.
“Partnering with Interactions opens new doors for Arise as it offers us the ability to combine the latest advances in customer care technology with a human touch, further setting Arise apart from its competitors when it comes to quality customer care,” said John Meyer, CEO of Arise. “Interactions’ offerings enables us to expand our portfolio by providing greater conversational self-service options while call centers using our platform handle those calls that are better suited for live agents, either due to complexity or business practices.”
Interactions solutions are based on the company’s patented Adaptive UnderstandingTM technology, which blends artificial and human intelligence to deliver responsive, highly conversational customer interactions. In this partner model, Arise’s platform will enable the Human Assisted Understanding and act as part of the machine learning loop within the application.
“Arise brings a unique capability as our partner. Their success as a technology company in the customer care market as both a BPO and customer care pioneer highlights the company’s commitment to bringing practical, and innovative options to enterprises,” said Mike Iacobucci, CEO, Interactions. “Arise is the perfect partner for us as we work hand-in-hand to eliminate our clients’ ongoing frustration with dated IVR technology.”
Arise’s unique ability to schedule in 30 minute increments enables the combined solution to quickly scale to accommodate rapid increases in call volume, dramatically improving service delivery and operational flexibility. Meyer added: “This partnership is an ideal alternative for businesses looking to bring offshore customer care back on-shore, by providing both higher quality and lower cost point.”
For more information on the agreement or to join Interactions’ partner program, visit www.interactions.com.
About Arise Virtual Solutions
Arise Virtual Solutions is changing the way companies think about call center services. Arise provides a virtual platform to connect primarily work-at-home service professionals running small call center businesses to Fortune 500 and other large companies. Since 1997, Arise’s pioneering crowdsourcing model has enabled superior and extremely flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending innovative, virtual technology and operational efficiencies to deliver an enhanced customer experience for a company’s customers. www.arise.com