May 19, 2015

Interactions’ Conversational Virtual Assistant Solutions Named “Best Consumer Tech That Makes Life Easier” at the 2015 MITX Awards

Press Release

BOSTON – (May 19, 2015) Interactions, provider of award-winning speech and natural language technology and solutions, today announced it has been selected as the winner of the “Best Consumer Tech that Makes Life Easier” category at the 2015 MITX Awards. Highlighted at the event was Interactions’ conversational virtual assistant solution for customer care.

19th Annual MITX Awards Celebrates Region’s Creative Digital Ecosystem

 

BOSTON – (May 19, 2015) Interactions, provider of award-winning speech and natural language technology and solutions, today announced it has been selected as the winner of the “Best Consumer Tech that Makes Life Easier” category at the 2015 MITX Awards. Highlighted at the event was Interactions’ conversational virtual assistant solution for customer care.

Interactions is redefining how people communicate with technology. By enabling consumers to interact with technology just as they would communicate with a human, Interactions is helping consumers and businesses get more done while also increasing brand loyalty. Powered by its patented Adaptive-Understanding™ technology, Interactions’ virtual assistant solutions are the first and only which combine automated speech recognition with human intelligence to deliver unmatched understanding.

“Interactions is honored to be recognized as a game changer by MITX for our mission to provide a simply better customer experience,” said Mike Iacobucci, CEO, Interactions. “We’re focused on enabling real, authentic communication with a broad array of devices, including mobile phones and applications, smart homes and cars, and enterprise systems to make everyday life at home, on the road and in the office more productive.”

One of the largest and most prestigious annual awards competitions in the country for digital innovation, the MITX Awards program is unique in that it recognizes the region’s entire digital ecosystem, including media, marketing, products, mobile, and more. The region’s best and brightest minds came together to celebrate winners in 32 categories at a sold-out event held on May 14th at the Marriott Copley in Boston.

“Last week was a celebration of the New England digital community’s game changers: the people and ideas driving the industry forward,” said Amy Quigley, President of MITX. “We’re proud to honor the amazing accomplishments of these creators and disruptors, who are igniting innovation in New England.”

The 2015 MITX Awards was made possible by the generous support of its sponsors and partners. Platinum Sponsors: PwC and TripAdvisor. Gold Sponsors: Black Math, Cantina, DTZ, Morgan Lewis and TJX. Event Sponsors: AcclaimWorks and The Atom Group. Creative Sponsors: MassAV.

For the complete list of winners and other information please visit the MITX Awards Website.

 About MITX:

Established in 1996, MITX, the Massachusetts Innovation & Technology Exchange, is the leading industry organization focused on the web and mobile, bringing together the digital marketing, media and technology community to engage in what’s next and how it will impact the marketing and business worlds. For more information, visit www.mitx.org.

MITX Media Contact:

Taylor Haney
617-871-2155 x704
taylor@mitx.org

# # # #

Key Quotes

Last week was a celebration of the New England digital community’s game changers: the people and ideas driving the industry forward. We’re proud to honor the amazing accomplishments of these creators and disruptors, who are igniting innovation in New England.quote-close-icon

Amy Quigley

President of MITX

About MITX:

Established in 1996, MITX, the Massachusetts Innovation & Technology Exchange, is the leading industry organization focused on the web and mobile, bringing together the digital marketing, media and technology community to engage in what’s next and how it will impact the marketing and business worlds. For more information, visit www.mitx.org.

About Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.

Press Inquiries

Interactions
1-866-637-9049

Press Resources

Access guidelines for utilizing Interactions brand resources and download brand assets.