BOSTON, May 8, 2012 /PRNewswire/ — Interactions Corporation, provider of the most natural, conversational automated systems for customer care, announced today that Mark Leonard has joined as Executive Vice President Strategic Accounts. As EVP Strategic Accounts, Leonard will be responsible for executive sales and cross-functional leadership of Interactions’ global Fortune 100 customers.
“The relationships we foster with our customers are built on the notion of improving the end user experience, and Mark’s dedication to this initiative fits perfectly with Interactions’ company culture,” said Mike Iacobucci, CEO of Interactions. “Mark’s executive background and proven history of supporting large enterprise sales will prove invaluable to Interactions’ future successes.”
Leonard joins Interactions with 20 years of experience operating and selling large contact center solutions focused on improving the overall customer experience.
“I am delighted to be part of the Interactions team,” said Leonard. “The offering is truly unique – the Virtual Assistant is reinventing the way companies interact with their customers to create a better customer experience.”
Prior to Interactions, Mark has held leadership and growth positions with Enservio, Innovation Group, Digitas and Bertelsmann. He is a graduate of Trinity College Dublin with a BS in Business Management, a Masters in Business Management, and Masters in Law from Queen’s University Belfast.