October 23, 2019

Interactions Delivers Keynote with 1-800-Flowers at Customer Service Summit

Press Release

FRANKLIN, Mass.—October 23, 2019—Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company, today announced an upcoming keynote at the Customer Service Summit in New York City. John Pisarek, Sales Director at Interactions, and Amit Shah, CMO at 1-800-Flowers, will lead a session titledCase Studies: See how 1-800-Flowers uses Conversational AI to drive Customer Experience (CX) at 10 a.m. EST this Thursday, October 24 at the Marriott Brooklyn Bridge.

John Pisarek, Sales Director at Interactions, teams up with Amit Shah, Chief Marketing Officer at 1-800-Flowers, to discuss the growing role of AI in the customer experience 

FRANKLIN, Mass.—October 23, 2019—Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company, today announced an upcoming keynote at the Customer Service Summit in New York City. John Pisarek, Sales Director at Interactions, and Amit Shah, CMO at 1-800-Flowers, will lead a session titledCase Studies: See how 1-800-Flowers uses Conversational AI to drive Customer Experience (CX) at 10 a.m. EST this Thursday, October 24 at the Marriott Brooklyn Bridge.

As customer experience emerges as a key brand differentiator, Pisarek and Shah will discuss how AI solutions can power exceptional customer experiences at scale. The session will provide insight into how Interactions Intelligent Virtual Assistant (IVA) enables 1-800-Flowers to bridge the customer expectation gap and consistently meet rising demand for engaging brand experiences. Attendees will learn how and why brands are turning to conversational technologies to facilitate productive interactions between brands and customers.

“I am honored to collaborate with 1-800-Flowers on stage to explore why conversational AI has quickly become a modern business necessity,” said Interactions Sales Director John Pisarek. “At Interactions, we firmly believe in the power of AI to transform the customer experience, and strive to establish long-lasting relationships with our customers by working together to deliver dramatic results with our Intelligent Virtual Assistants.”

The Customer Service Summit provides industry leaders with the tools and strategies they need to gain invaluable customer insights and drive brand loyalty. Trailblazers, executives and experts from some of the world’s most influential brands will gather to discuss the rising importance of omnichannel customer support and to ensure that brands are evolving along with customer needs. To learn more about the Customer Service Summit, see here.

About Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.

Press Inquiries

Interactions
1-866-637-9049

Press Resources

Access guidelines for utilizing Interactions brand resources and download brand assets.