John Pisarek, Sales Director at Interactions, teams up with Amit Shah, Chief Marketing Officer at 1-800-Flowers, to discuss the growing role of AI in the customer experience 

FRANKLIN, Mass.—October 23, 2019—Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company, today announced an upcoming keynote at the Customer Service Summit in New York City. John Pisarek, Sales Director at Interactions, and Amit Shah, CMO at 1-800-Flowers, will lead a session titledCase Studies: See how 1-800-Flowers uses Conversational AI to drive Customer Experience (CX) at 10 a.m. EST this Thursday, October 24 at the Marriott Brooklyn Bridge.

As customer experience emerges as a key brand differentiator, Pisarek and Shah will discuss how AI solutions can power exceptional customer experiences at scale. The session will provide insight into how Interactions Intelligent Virtual Assistant (IVA) enables 1-800-Flowers to bridge the customer expectation gap and consistently meet rising demand for engaging brand experiences. Attendees will learn how and why brands are turning to conversational technologies to facilitate productive interactions between brands and customers.

“I am honored to collaborate with 1-800-Flowers on stage to explore why conversational AI has quickly become a modern business necessity,” said Interactions Sales Director John Pisarek. “At Interactions, we firmly believe in the power of AI to transform the customer experience, and strive to establish long-lasting relationships with our customers by working together to deliver dramatic results with our Intelligent Virtual Assistants.”

The Customer Service Summit provides industry leaders with the tools and strategies they need to gain invaluable customer insights and drive brand loyalty. Trailblazers, executives and experts from some of the world’s most influential brands will gather to discuss the rising importance of omnichannel customer support and to ensure that brands are evolving along with customer needs. To learn more about the Customer Service Summit, see here.