BOSTON, Aug. 14, 2013 /PRNewswire/ — Interactions Corporation (www.interactions.com), the leading provider of advanced conversational virtual assistant applications for customer care, announced today that Phil Gray, Executive Vice President of Business Development, has been selected to join the exclusive roster of presenters at SpeechTEK 2013, August 19-21 at the New York Marriott Marquis.
Gray will speak on Wednesday, August 21st at 2:45pm ET as a part of a Business Strategies panel entitled ‘Will Natural Language Deliver on Its Promises?’ alongside panelists from EIG UK and West Interactive. The session will be moderated by James R. Lewis, Senior Human Factors Engineer, Software Group from IBM.
This panel will analyze the progress that’s been made in the goal of achieving a truly natural, conversational voice interaction as well as instances where the industry has not yet met this goal. The panelists will discuss the technology behind natural language, customer perceptions of interacting with natural language applications and identify challenges.
SpeechTEK is the speech technology industry’s premier showcase of the latest ideas, products, and strategies for making businesses more responsive and efficient. The challenge for managers today is how to keep up with the rapid pace of advancement in the development of strategies and solutions using voice automation.
SpeechTEK (www.speechtek.com) offers enterprise leaders the information and guidance they need to develop coherent, intelligent, cross-channel strategies for applying speech technologies to customer relations management and a wide range of other applications that help make businesses more efficient and responsive.
Conference chairs Susan L. Hura, principal, SpeechUsability, and James A. Larson, vice president, Larson Technical Services, promise a comprehensive, thought-provoking agenda with emphasis on real-world experiences. The extensive range of material and variety of subject matter covered means there is something for everyone interested in the latest trends in speech technology.
SpeechTEK is co-located with CRM Evolution, the Customer Service Experience Conference and the Customer Solutions Expo. Each conference offers a unique perspective on how to address the challenges managers face in making their organizations more competitive and efficient. The Customer Solutions Expo is a combined showcase of strategies, solutions and applications from the leading providers in speech technology and customer relationship management.
Launched in 1995, the SpeechTEK Conference (www.speechtek.com) is recognized worldwide as the industry’s premier event focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.