Interactions IVA named an Enterprise Product of the Year in Best in Biz Awards International
FRANKLIN, MA – August 22, 2022 – Interactions, LLC, one of the largest standalone artificial intelligence (AI) companies in the world, today announced that Interactions Intelligent Virtual Assistant (IVA) was named a winner at the 10th annual Best in Biz Awards International. The IVA was honored as an Enterprise Product of the Year in the marketing software category for its ability to transform customer experiences.
Interactions flagship IVA blends proprietary AI technology and real-time human intelligence to deliver enjoyable experiences to customers around the world. To date, the virtual agent has facilitated billions of natural, human-like conversations between some of the world’s largest brands and their customers. For example, at a major financial institution, Interactions IVA delivered up to a 40% increase in self-service across the company’s offered services and an average 2-point increase on a 5-point satisfaction sentiment scale. Elsewhere at a leading insurer, Interactions IVA cut misdirected calls in half, raised self-service rates to 25% in key departments, and boosted customer satisfaction by 7%.
“To be great, every company needs great customer engagement,” said Peter Mullen, CMO of Interactions. “The foundation is simple: delight the customer. Do it repeatedly and effortlessly. Solve their problems when they arise; this builds loyalty and trust. This is happening millions of times a day. Your business grows stronger when your customers become allies. Interactions delivers this experience to the world’s best brands.”
The Best in Biz Awards is the only independent business awards program judged each year by prominent reporters and editors from top-tier publications around the world. For more details about the Best in Biz Awards International and the full list of winners, visit intl.bestinbizawards.com/intl-2022-winners.
This recognition marks Interactions second Best in Biz International award and fifth overall Best in Biz award. These repeat achievements honor Interactions long-standing commitment to helping businesses across industries deliver more effortless, impactful customer experiences. To see more of Interactions recent wins, visit www.interactions.com/press-room/recent-awards.